Connected but not really?

Discus and support Connected but not really? in XBoX on Consoles to solve the problem; I've been having problems with my xbox for the past day, haven't been on it since the beginning of Feb. It says I'm connected to the internet, I run... Discussion in 'XBoX on Consoles' started by A Legit Jackal, Mar 7, 2016.

  1. Connected but not really?


    I've been having problems with my xbox for the past day, haven't been on it since the beginning of Feb. It says I'm connected to the internet, I run the multiplayer connection and it says it's good, but I can't load anything online. No friendslist, no marketplace,
    nothing. I've tried clearing my dns, didn't work. I've tried resetting my xbox that also didn't work. I've disconnected from the internet and reconnected still nothing.

    :)
     
    A Legit Jackal, Mar 7, 2016
    #1
  2. DarkManSam
    DarkManSam Guest
    connected but not connected

    OK Just got off of Chat with Xbox support. I have pasted the conversation below so you don't have to wait for an answer from Xbox.

    You are now chatting with 'Peggy B'.

    c: Hi Peggy

    c: Why does Bill Gates want to ruin my Christmas? I just want to play my games....

    Peggy B: I'm sorry, there is a service alert out right now and they are aware and working on the problem.

    Peggy B: Try to sign on again later.

    c: That's it? Tell Bill Gates to call me now! I will have your job for this Peggy!

    Peggy B: Not my fault. Unfortunately, thing break down.

    c: OK will it work again ever? Is there a Santa clause?

    Peggy B: Is there anything else I can help you with today?

    c: Can we just chat untill it is fixed I am so bored with out my games

    Peggy B: Happy Holidays

    c: Dont go Peggy. Dont leave me like this

    c: We have been though so much together you and I

    Peggy B: I'm sorry there is nothing else I can do.

    c: Ok I will miss you by Peggy!
     
    DarkManSam, Mar 7, 2016
    #2
  3. JCintheSLC
    JCintheSLC Guest
    Connected But Not Connected

    I'm right there with you. I have had the ISP (Comcast) reprovision the connection. I have reset everything in everyway I can think of. I am connected directly to the modem by a wired connection, so no router concerns. I get the same DHCP error under
    network connection and the multiplayer test returns a "Your network is not set up" error. Meanwhile I can connect to Hulu, Netflix, etc.

    Most irritating is that I can connect to my neighbor's wifi, and it works fine. Any ideas?
     
    JCintheSLC, Mar 7, 2016
    #3
  4. Connected but not really?

    Achievement submission works as I have an achievement from today, I can see my friendslist on the snap bar but that's it.
     
    A Legit Jackal, Mar 7, 2016
    #4
  5. gds1972
    gds1972 Guest
    Hi can you please try another hard reset of the console by pressing and holding the power button on the front of the console for 5-10 seconds once it has shut down please unplug the power 5 minutes. Whilst you are doing waiting I would suggest you also restart
    your internet connection.

    Hopefully this will get you back up and running correctly.
     
    gds1972, Mar 8, 2016
    #5
  6. A Legit Jackal,

    On your Home screen, does it still give you the message "Connect to Xbox Live" even though you are connected to a network? If this is the case, sign out of your profile, and sign back in.

    ~Blitz
     
    SPS-40B1869D-52C4-424D-80A4-BAB160E57F66, Mar 8, 2016
    #6
  7. Thanks Blitz, that worked. Don't know why it was doing that to me though.
     
    A Legit Jackal, Oct 31, 2018
    #7
  8. A Legit Jackal Win User

    Connected but not really?

    Achievement submission works as I have an achievement from today, I can see my friendslist on the snap bar but that's it.
  9. SPS-40B1869D-52C4-42 Win User

    Connected but not really?

    A Legit Jackal,

    On your Home screen, does it still give you the message "Connect to Xbox Live" even though you are connected to a network? If this is the case, sign out of your profile, and sign back in.

    ~Blitz
  10. gds1972 Win User

    Connected but not really?

    Hi can you please try another hard reset of the console by pressing and holding the power button on the front of the console for 5-10 seconds once it has shut down please unplug the power 5 minutes. Whilst you are doing waiting I would suggest you also restart
    your internet connection.

    Hopefully this will get you back up and running correctly.
  11. A Legit Jackal Win User

    Connected but not really?

    Thanks Blitz, that worked. Don't know why it was doing that to me though.
  12. killedthewolf2 Win User

    Connected to Live but not really

    Same problem here. Everything is set up fine. Went through chat with ambassador who told me to save everything to the cloud so no game data gets lost, then delete my profile and start again. Problem is, I can't set up the cloud because I'm not connected
    to live, even though my profile shows otherwise. In the end they couldn't help me at all and sent me to talk to support. I got a free live gold membership for a month and redeemed it and it's gone to waste, because of this issue so I'm not impressed. I get
    the same message every time "Sorry this profile cannot connect to Xbox live on this console". Internet is working fine, status check is all green and working fine, profile is fully set up and all details correct abd complete. Google this issue and it's everywhere
    and has been for years... Surely MS has a fix by now?
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Connected but not really?

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