Connected But Not Connected

The Lion Turtle · Oct 22, 2014

This is by far strangest and most irritating issue I've ever come across with any piece of technology.

Here is my problem. I recently had my Xbox One offline while taking it over to my brothers house. He's in the middle of lacking internet at the moment so I just play my Xbox One offline. I've done this numerous times before and never had an issue upon returning
home and reconnecting everything. This time however, I've run into the most aggravating problem. My Xbox One is somehow connected to Xbox Live and the internet, yet none of my games that require or can use Xbox Live/Internet are registering that I'm connected.

I boot up Destiny, it tells me I have no network connection. I try Diablo, no network connection. I tried Shadow of Mordor and Warframe, same thing again. Yet I can browse the store, join parties and hear and speak, I can purchase things (I just bought the
Legend of Korra game this morning), and I can download updates for games. I can use YouTube, Netflix, Upload, Internet Explorer. My Xbox 360 still connects perfectly fine. All the PCs in the house are fine. It's just my Xbox One.

I have tried disconnecting my Xbox One from my network by selecting "Go Offline" and "Disconnect Wireless". I then reconnected and tested using the two test in the troubleshooting. Everything on my Xbox One points to me being fully connected to the internet
and by extension Xbox Live until I try playing a game that requires or accesses the internet for something. I've even rebooted my console using the cache clear and the hard reboot of unplugging the power, waiting two minutes, and plugging it in again.

I use a wireless connection if that helps at all. This is the first major issue I've had with Xbox Live since getting the One at launch. If anyone at all can help with this I would love some assistance.

:)

Stimpyyy · Oct 22, 2014

connected but not connected

i love this same problem its BS and ive been on hold for like an hour

Jimbo76-3E96F4B2-A046-4F33-B841-9BFDA6C345BA · Oct 22, 2014

connected but not connected

Same here, lots of folks have same problems. check out he rest of the threads.

O8NJ · Oct 25, 2014

i have this same problem can someone help

fd2k1 · Oct 27, 2014

Are you using an alternate MAC address?

Bdtry · Oct 27, 2014

I just had this problem.

Press the xbox button to go to the dashboard.

Press the start/ 3 line button.

Select Network,

Select Advanced

Select Alternate MAC address

Select Clear.

It will then fully shutdown and power cycle your console. This allowed me to get back online.

O8NJ · Oct 28, 2014

ive tried clearing the MAC adress it doesnt work for me

JCintheSLC · Oct 30, 2014

I'm right there with you. I have had the ISP (Comcast) reprovision the connection. I have reset everything in everyway I can think of. I am connected directly to the modem by a wired connection, so no router concerns. I get the same DHCP error under
network connection and the multiplayer test returns a "Your network is not set up" error. Meanwhile I can connect to Hulu, Netflix, etc.

Most irritating is that I can connect to my neighbor's wifi, and it works fine. Any ideas?

WIREMONKEY · Oct 31, 2018

I have this problem -- and believe I've tried everything in the universe to get around it.

XxSoDxX Befries

I'm having the same issue with some twists, my hard drive says it's empty, 2tb hard drive with at least half used for games, gone. No friends are appearing to me. All live options are down. And for the games I have cds for. No saved data has been found.
This is the second time being right now its doing this. Happened two days ago after this new update, everything just magically came back. Please give me a hand on fixing this issue.

romeoskullz

Having the same issue

Talked to a rep and she said come here and post a note

Hoping some one here can resolve this issue

Every time I update issues arise

And of course the warranty is up so I might be expected to pay to resolve the issue due to no fault of my own

Very frustrating

Badle1711

My Xbox constantly has to be switched from wireless to a wired connection, and always gives me some crap about my router or modem! Weird considering my other devices stay connected after being connected. I've spent plenty of time on the phone with Microsoft
trying to fix multiple problems. I pay a lot for high speed internet just like everyone else, but PlayStation customers don't pay extra for service. What's the logical plan of action?

CYA007

If all the steps above don’t work. I would suggest you to contact Xbox Support and thank you for using the forum.

FETTI x ALBO

I have the same problem as you, until like two or three days ago I was able to play perfectly fine but ever since the core servers went down on Xbox I’ve been having difficulty signing in, downloading games, sending messages, all of that. I know it’s not
my Internet because I am using my phone and computer just fine within those two or three days I’m having issues with the Xbox. I’m pretty sure it’s their core servers. I’ve tried everything, factory reset it, hard reset it, unplug the cable for five minutes
on the Xbox console, unplug my router and modem, reboot my router and modem, use wired connection, and nothing works. It has to be on their side

Connected But Not Connected