Connect Xbox mobile app to existing console

Hi Mario

Sorry to hear about that, however, you can try following these steps on your console:

You might need to reset your console but keep your games and apps. This will delete any corrupted data in your console's OS. Ensure that you know your Microsoft account and password before doing so and your console is connected to the internet.

Press Xbox button> Go to System> Settings> System> Console Info> Reset Console> Keep Games and Apps

Once it restarts > Sign In > Choose your last settings

Once done, check your remote settings by going to Settings > Devices & connections > Remote features > Ensure that "Enable remote features" is checked.

See your power mode option if its set to Sleep, if its on Sleep, you can turn on the console and turn it off, however, if its on Energy saving, you can only connect to it if you manually turn the console on.

Then try to connect to mobile data on your phone while your console is connected to your home wifi.

Let me know.

You cannot use a hotspot to connect a mobile device to a console via the smartglass app. The console and mobile device must be connected to the same WiFi network.

The xbox is set as my home xbox. Any other steps i can try?

Are you connecting via the mobile app on the same wireless network as the console, or are you connected via the phone's mobile carrier and the xbox console is "technically" on a different network?

yes it still dose it in energy saving mode and my external hard drive connect by usb also ive noticed it happens more often when my mobile is in same room

the mobile has the xbox smart glass app on which also keeps starting up on its own maybe the 2 are some how connected ??

Gotcha, thanks for that info. Have you used the Xbox app on your mobile device to power on your Xbox One console in the past? Is the app currently connected to the same network as your console?

Let's have you try switching to a different network on your mobile device (different than the one your console connects to), did that solve the issue?

Hi, Lilly! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues installing Titanfall.

• If your internet data is not limited, I suggest trying a remote installation via the Xbox mobile app. This is a great workaround for this kind of problem.

To do so:

- Cancel your game's installation process.
- Eject your disc.
- Go to Settings > Devices & connections > Remote features, and make sure remote features are enabled on your console.
- Download the Xbox mobile app
- Sign in to the mobile app using the same account you use on your console.
- On the Xbox app, press the console icon followed by "Set up a console" and "Add existing console". (Skip this if you have already set up the mobile app)
- Use the search bar on the Xbox mobile app to look up "Titanfall"
- Select the game.
- Press "Download to console".
- This will trigger a digital download on your console.
- Once the installation is complete, insert your disc and try launching the game.

• If you can't perform a remote installation or continue to receive the same error, I'd appreciate your answering the following questions:

- Do you have any external storage units plugged into your console?

- The factory reset you performed, was it done by keeping games and apps or by removing everything?

- Are you experiencing similar issues with other games?

Thank you! I'll be looking forward to your reply.
Best regards.