Confused by Invoices and charges showing on account.

Nod Nolan · Oct 7, 2015

Right, I'll gloss over the fact I'm currently getting 2 invoices with separate numbers for purchases recently. It looks as if I am being charged once.

But I do not understand the Invoice i have received.

I purchased Lego Batman 3 for what I believed to be £18.97

My account at commerce.microsoft.com shows the following on the page

[table][tr][td]06/10/2015[/td][td]LEGO® Batman™ 3: Beyond Gotham Deluxe Edition[/td][td]Microsoft account[/td][td]£18.97[/td][/tr][tr][td]06/10/2015[/td][td]Credit to Microsoft account[/td][td]Visa *******[/td][td]£2.50[/td][/tr][/table]

where as the invoice shows

[table][tr][td]Lego Batman 3[/td][td]Total Pre-Tax Charges[/td][td]£18.30[/td][/tr][tr][td]Taxes (3.7%)[/td][td]£ 0.67[/td][/tr][tr][td]Credit To Microsoft Account towards Purchase of Lego Batman 3[/td][td]Total Pre-Tax Charges[/td][td]£12.47[/td][/tr][tr][td]Taxes (20%)[/td][td]£ 2.50[/td][/tr][tr][td]Total Amount (GBP)[/td][td]£33.94[/td][/tr][/table]

what is the £2.50 Credit on my account? and why does the VAT invoice show such a high Value?

:)

Undersea3333 · Oct 7, 2015

I just got charged for a game I bought in 2016

Hello,

I just received a Microsoft Corporation invoice for a XBOX ONE game
FINAL FANTASY XV Digital Premium Edition. I do have it in my account, but it was pre-ordered in 2016 before it was released, and this invoice just came this afternoon 7/7/2018.

The order history at "Sign in to your Microsoft account" is showing my most recent transaction was on 6/16/2018. According to my XBOX STORE experience, once I confirm to buy a game, the charge would be established right away, not 2 years later.

As above, I have no idea if it's just a rarely seen late charge or someone stole my info buying games, please let me know how I can figure it out.

Thanks.

Kiesey · Oct 7, 2015

Double charged for game purchase

Go here to see if the double charge is showing on your account, then contact Xbox Support by phone and they should be able to refund you.

onyxishere · Oct 7, 2015

Microsoft Account would be the amount of Currency you had on your account at the time of purchase. The Visa amount would be the amount left over after the Currency amount was used up. The Visa amount made up the difference.

As for VAT, I can't answer that.

For further information on your charges you should contact your local phone support.

020 7365 9792 or 0800 587 1102 FREE

onyxishere

Microsoft Account would be the amount of Currency you had on your account at the time of purchase. The Visa amount would be the amount left over after the Currency amount was used up. The Visa amount made up the difference.

As for VAT, I can't answer that.

For further information on your charges you should contact your local phone support.

020 7365 9792 or 0800 587 1102 FREE

Deltor360

Because someone in your house bought something on your Xbox. Grandkids? Perhaps, just for example, someone signed up for Disney+ and the trial period ended. Also, Microsoft emails billing invoices so you're informed of charges.

Yes, Please check the email account associated with your Microsoft account to see if you received an invoice for the charge.

ruhollah noruzi

hello dear

thanks for your answer . this link show you i send bitcoin to microsft but my microsoft blance not charge :

Payment request for BitPay invoice 7v4UGuuLuuYrBPTGeoczo4 for merchant Microsoft Corporation
Transaction Hash
f2977da4e90e279b546abf381b250877fe2209170c41b94dd4c8071ecf281b48

https://bitpay.com/invoice?id=7v4UG...Z1BW9aTa5x8Mpzk72XG2gcPCNW9XdhGdaHdWmv7o2Y7vT

Microsoft Corporation

Order ID: Z6266WG8DEX7

Invoice ID: 7v4UGuuLuuYrBPTGeoczo4

cheulopes

this month came an invoice charged on my credit card, which I did not request. I want to cancel.

Malacath

Are you sure you didn't pre-order a game a while ago and have now been charged for it.

Check your email. Around the time you were charged you should have had a email with an invoice.

Confused by Invoices and charges showing on account.