Confused about Auto Renewal For Xbox live

Discus and support Confused about Auto Renewal For Xbox live in XBoX on Consoles to solve the problem; Hello, I followed the steps to turn off auto renewal for xbox live but when I am about to cancel, it says "You'll lose access to your Xbox Live... Discussion in 'XBoX on Consoles' started by W4RMIND, May 26, 2016.

  1. W4RMIND
    W4RMIND Guest

    Confused about Auto Renewal For Xbox live


    Hello, I followed the steps to turn off auto renewal for xbox live but when I am about to cancel, it says "You'll lose access to your Xbox Live subscription on **********, when we don't automatically renew it." Does this mean if I turn it off, will
    I lose my xbox gold account forever, or does it mean that I will still have my account but not be able to get the gold benefits?

    :)
     
    W4RMIND, May 26, 2016
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Renew your Xbox LIVE Gold Membership

    Overview of Xbox LIVE Renewal

    When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

    • Month-to-month membership- Notification comes 15 days in advance
    • 3 or 12 month membership- Notification comes 30 days in advance
    Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

    If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

    Renew with a payment option by purchasing a new membership:

    Steps to Follow

    1) Use your Xbox LIVE gamertag to sign in.

    2) Under Settings, select Account.

    3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

    4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

    5) Select a membership option, then Confirm Purchase.

    Once you have confirmed your purchase, the following will happen:

    • The payment option you are using will be charged immediately.
    • The time subscription plan you have just purchased will be added to your remaining subscription time.
    • Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.
    Take note:

    If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

    There is a procedure you can follow to add or change your Xbox LIVE payment option.

    Renew with a prepaid membership card

    It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

    If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

    How to turn on auto renewal (for existing membership):

    If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

    How to Troubleshoot Xbox LIVE renewal:

    If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

    • Error: Your credit card has been declined several times by our billing service.
    This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

    • Error: 8015d080
    In case you receive this error message, you need to contact Xbox Support.
     
    xboxfelix, May 26, 2016
    #2
  3. gameshoes3003, May 26, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Confused about Auto Renewal For Xbox live

    It just means that once your subscription ends, you'll revert to silver until you decide to add gold again.
     
    Smwutches, May 26, 2016
    #4
  5. Smwutches Win User

    Confused about Auto Renewal For Xbox live

    It just means that once your subscription ends, you'll revert to silver until you decide to add gold again.
  6. Mister Mascot Win User

    Auto renewal confusion.

    Hey there MaceWinduHugs,

    For a closer look at your account, you'll want to contact our chat/phone teams. They'll have the best information and can help explain things.

    You can contact Official Xbox Support through either the live chat option (if available) or phone team
    HERE.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  7. Mister Gwyther Win User

    Automatic Renewal

    Hey there! I'm sorry about the confusion regarding your auto-renewal. That said, you'd need to contact phone support (support.xbox.com/contact-us) as they are the only folks who can manage
    your auto-renewal. If you have the SR# from the previous call when you asked to turn off auto-renewal, have that ready as well. Thanks!
  8. MaximumExtreme Win User

    Billed for Free Trial

    Sorry to hear about the problem your having. To cancel auto renewal click on this link and it will guide you through the steps.support.xbox.com/.../cancel-xbox-live-gold-subscription


    Might I also suggest removing payment option on your account. This might help with the auto renewal too if it keeps renewing.
  9. gameshoes3003 Win User

    You can now cancel automatic payment through Xbox.com

Thema:

Confused about Auto Renewal For Xbox live

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