Confirmed gold, but can't use gold features.

Discus and support Confirmed gold, but can't use gold features. in XBoX on Consoles to solve the problem; So I opted to pay 9.99 for a month of gold via my card through the dashboard prompt today. It said there was a connection error after i confirmed my... Discussion in 'XBoX on Consoles' started by Slow Ryders, Mar 26, 2015.

  1. Slow Ryders
    Slow Ryders Guest

    Confirmed gold, but can't use gold features.


    So I opted to pay 9.99 for a month of gold via my card through the dashboard prompt today. It said there was a connection error after i confirmed my purchase, and it said to sign up later. Yet I received a conformation email, and through the account settings
    in the dashboard it says I'm gold. But its telling me on the home screen to "go gold now", and I can't access any gold features. Apparently, I was billed, but I can't access the service. I tried to "chat" with an agent, but they quit responding. I'm frustrated
    and dont have the time or energy to deal with this over the phone tonight. Does anyone know if there's a simple solution for this, or am I going to have to speak with someone on the phone?

    :)
     
    Slow Ryders, Mar 26, 2015
    #1
  2. Redeeming problem

    I know the problem now. My account just says it's free but actually I'm Gold but there are some features of Gold I can't use. I can still play multiplayer in games and watch Youtube or whatever but the 'Games with Gold' Feature is unavailable with Gold Trial.
     
    StandbyBook7374, Mar 26, 2015
    #2
  3. ngocphi
    ngocphi Guest
    Managing Xbox live subscriptions on two consoles

    That's how every console works

    Only the home console allows every profile to connect with one membership however as switches mentioned

    Only the gold profile can roam to a 2Nd console to use gold features

    Any other profile can roam but can't use gold features while not at home console however if that console had a separate home gold they can share it temporarily with that profile but since your 2Nd console isn't a home gold only the gold member can be used
    on it with gold

    The silver free members can only be used on the home console for gold or a friends home gold console temporarily

    They can't use home gold features any other wsy
     
    ngocphi, Mar 26, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Confirmed gold, but can't use gold features.

    Try testing your connection on the console to see if that fixes anything (that'll resync your account to the servers). You're showing as gold here so you should be good.

    If that doesn't work, I would try contacting support again. 1-800-4my-xbox if you're in the US/Canada.
     
    Smwutches, Mar 26, 2015
    #4
  5. ngocphi Win User

    Managing Xbox live subscriptions on two consoles

    That's how every console works

    Only the home console allows every profile to connect with one membership however as switches mentioned

    Only the gold profile can roam to a 2Nd console to use gold features

    Any other profile can roam but can't use gold features while not at home console however if that console had a separate home gold they can share it temporarily with that profile but since your 2Nd console isn't a home gold only the gold member can be used
    on it with gold

    The silver free members can only be used on the home console for gold or a friends home gold console temporarily

    They can't use home gold features any other wsy
  6. Smwutches Win User

    Confirmed gold, but can't use gold features.

    Try testing your connection on the console to see if that fixes anything (that'll resync your account to the servers). You're showing as gold here so you should be good.

    If that doesn't work, I would try contacting support again. 1-800-4my-xbox if you're in the US/Canada.
  7. StandbyBook7374 Win User

    Redeeming problem

    I know the problem now. My account just says it's free but actually I'm Gold but there are some features of Gold I can't use. I can still play multiplayer in games and watch Youtube or whatever but the 'Games with Gold' Feature is unavailable with Gold Trial.
  8. Photonimus Win User

    Xbox LIVE Gameplay Membership???

    Gold grants you access to all online features.

    Without it, just being silver, you can't play online or use any online apps and features.

    .

    Your account is Gold though.
  9. M3tal Daz3 Win User

    XboxoneS live trial

    If you have used paid gold membership before you can't use the trial code. Trial periods are not used to extend your gold membership but to give an idea to new gamers about xbox live gold membership features.
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Confirmed gold, but can't use gold features.

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