Confirmar identidade[Verify identity]

Discus and support Confirmar identidade[Verify identity] in XBoX Games and Apps to solve the problem; Não consigo ficar on-line nos jogos, me pedi pra confirmar identidade, mais não chega o e-mail para a confirmação, o que devo fazer ?? [Translation -... Discussion in 'XBoX Games and Apps' started by marco Antônioalcara, Jul 13, 2020.

  1. marco Antônioalcara
    marco Antônioalcara Guest

    Confirmar identidade[Verify identity]


    Não consigo ficar on-line nos jogos, me pedi pra confirmar identidade, mais não chega o e-mail para a confirmação, o que devo fazer ??

    [Translation - I can't get online at games, I asked to confirm identity, but the email for confirmation is not enough, what should I do ??]

    :)
     
    marco Antônioalcara, Jul 13, 2020
    #1
  2. XBF Ezra G Win User

    Confirmar identidade[Verify identity]

    Hello marco,

    Thank you for your post. I understand you are experiencing an issue with your Xbox One asking you to verify your identity. Please check out this article to troubleshoot this issue:

    Verify security information for your account    .

    I hope this helps.
  3. XBF Ezra G Win User

    Confirmar indentidade[Verify identity]

    Hello marco,

    Please refrain from creating duplicate threads on the same issue. Please continue discussion on the following thread: Confirmar
    identidade[Verify identity]    .

    Thank you for understanding.
  4. Janet_C Win User

    Cannot Verify Identity

    Hello!

    I'm an independent advisor and a member of the Xbox Community just like you.

    I'm happy to help you today.

    Log in to this website

    https://account.microsoft.com/security

    Select Update info.

    Choose a method that you know works, or choose I don't have any of these to replace your security info.

    This will begin an automated process of recovering and accessing the account without using the authentication method.

    Alternatively, follow this recovery and login guide

    https://support.microsoft.com/home/contact?link...

    I hope the information has been clear, I will be attentive to any questions you may have. Remember that this is a public forum and as an independent consultant, I am an ordinary user just like you and I am not part of Microsoft's technical support team, so I do not have access to the system to help you beyond the information I have provided.

    Best Regards.
  5. Georges C. Win User

    Cannot verify my identity

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Merry Christmas.

    Hello Clément, I am sorry for what happened to your child's account, and as you have already completed the account recovery form but were unsuccessful, in this case you should contact Xbox Customer Service and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

    However the ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

    https://support.xbox.com/en-US/contact-us
  6. Revend Spite Win User

    Need to verify my identity

    So what do you do when it won't acknowledge that you've verified your mobile number, despite having verified it MANY times?
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Confirmar identidade[Verify identity]

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