Confirm parental consent

I'm sorry to hear about the difficulties you're experiencing with Microsoft's service platform. Dealing with such issues can be frustrating, especially when important accounts are involved. Here are some steps you can take to try to resolve the issue and confirm parental consent for your son's account:

1. **Clear Browser Cache and Cookies**: Sometimes, issues like this can be caused by cached data in your browser. Try clearing your browser's cache and cookies and then attempt the process again.

2. **Use Different Browsers or Devices**: Sometimes, issues might be specific to a particular browser or device. Try accessing the consent confirmation process using a different browser or device to see if the problem persists.

3. **Check Internet Connection**: Ensure that you have a stable and strong internet connection. Connectivity issues can sometimes disrupt online processes.

4. **Try in Incognito/Private Mode**: Open your browser in incognito or private mode and attempt to follow the steps again. This can help eliminate issues related to browser extensions or cached data.

5. **Temporarily Disable Security Software**: Temporarily disable any security software, firewall, or antivirus programs that might be blocking or interfering with the consent confirmation process.

6. **Contact Microsoft Support**: If you're unable to bypass the error message using the self-service options, you might need to reach out to Microsoft Support again. While you've had difficulties in the past, it's still worth trying to get in touch with their support team. If you can't reach them through the website, you can also try using social media channels like Twitter to get their attention.

7. **Visit a Microsoft Store**: If there's a Microsoft Store location near you, consider visiting in person and explaining your issue to a representative. They might be able to provide more immediate assistance.

8. **Escalate the Issue**: If you've tried all the above steps and the issue persists, ask to escalate the matter when contacting Microsoft Support. They might be able to involve higher-level support to address your specific situation.

9. **Document the Issue**: Keep records of your attempts to resolve the issue, including any error messages you encounter, the steps you've taken, and the times you've contacted Microsoft Support. This documentation can be helpful if you need to escalate the issue further.

10. **Consider Creating a New Account**: If all else fails and the account cannot be recovered, you might need to consider creating a new account for your son. Be sure to keep a record of all account details and ensure that the new account is properly set up with parental controls.

Hope this helps

Ryan

Hello .
My name is Ryan. I'm an Independent Consultant and I'm happy to help you today.

Hi. My name is Brilliant and I am happy to assist you today. Kindly note that I am an independent support meaning I do not have any access to your account nor am I allowed to receive any personal information from you.

Best thing to do in your case would be to contact Microsoft Support: support.microsoft.com

I hope this helps resolve your query.

This may be of help

parental consent?

Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

Solution

If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
account.microsoft.com/family, select your profile, and select
Remove.

If you're unable to clear the message, contact Xbox Support.

Could You be a little more specific ?

Is it asking for Parental Consent?

When he tries to log in, does it say 'must have parent consent?'