Concerns about power supply and possibility of dead console

Discus and support Concerns about power supply and possibility of dead console in XBoX on Consoles to solve the problem; So I sent in my power supply unit today so I could get a new one from Microsoft. However, after doing some research, my particular issue is more... Discussion in 'XBoX on Consoles' started by XceeD The LimiT, Jun 20, 2015.

  1. Concerns about power supply and possibility of dead console


    So I sent in my power supply unit today so I could get a new one from Microsoft. However, after doing some research, my particular issue is more related to defective consoles than power supplies. The other day my console just stopped working. I tried the
    troubleshooting steps for the power supply to no avail. I would plug in the power supply to the console and the orange light on the PSU would light up for half a second then go out. Do any support agents have any insight into this particular issue? Is there
    a chance it's just the power supply and not the console? Or should I just go ahead and send my console in, too? Thanks for any help.

    :)
     
    XceeD The LimiT, Jun 20, 2015
    #1
  2. kObE8X3
    kObE8X3 Guest
    XBOX ONE Died. What to do?

    wondering if you got advanced replacement just on the power supply or the whole console? I have a dead power supply and they told me advanced replacement was not an option just for the power supply.
     
    kObE8X3, Jun 20, 2015
    #2
  3. Malacath
    Malacath Guest
    Power light turns solid red

    I found a troubleshooting page.

    After following the troubleshooting it says to order new power supply.

    But my console if 4 years old and out of warranty so how do I know it's really the power supply?

    I don't want to spend money on a new power supply only to get the red light again.

    So does anyone know if there is the possibility this troubleshooter is wrong and it's not my power supply?
     
    Malacath, Jun 20, 2015
    #3
  4. Concerns about power supply and possibility of dead console

    It would be awesome to get a reply for this....
     
    XceeD The LimiT, Jun 21, 2015
    #4
  5. Kenny H.
    Kenny H. Guest
    While it's frustrating waiting for a reply, you don't want to bump your posts because the support team works from oldest to newest. Regarding your issue, I personally would wait and try the new power supply before assuming it's the console. All issues are
    slightly different, so it doesn't necessarily mean your console is bad. Also,I don't know if Microsoft will even take your console until you try.
     
    Kenny H., Jun 21, 2015
    #5
  6. Looks like waiting didn't work, either. Thanks for the answer though, Ken.
     
    XceeD The LimiT, Oct 31, 2018
    #6
  7. Kenny H. Win User

    Concerns about power supply and possibility of dead console

    While it's frustrating waiting for a reply, you don't want to bump your posts because the support team works from oldest to newest. Regarding your issue, I personally would wait and try the new power supply before assuming it's the console. All issues are
    slightly different, so it doesn't necessarily mean your console is bad. Also,I don't know if Microsoft will even take your console until you try.
  8. XceeD The LimiT Win User

    Concerns about power supply and possibility of dead console

    It would be awesome to get a reply for this....
  9. XceeD The LimiT Win User

    Concerns about power supply and possibility of dead console

    Looks like waiting didn't work, either. Thanks for the answer though, Ken.
  10. MidnightGamer9 Win User

    Xbox one

    If you're console is a Generation 1 Xbox One then the power supply is possibly dead, I had this issue and I tried a lot of different things but nothing seemed to help, except to see if a new power supply works. I hope this information helps
  11. kObE8X3 Win User

    XBOX ONE Died. What to do?

    wondering if you got advanced replacement just on the power supply or the whole console? I have a dead power supply and they told me advanced replacement was not an option just for the power supply.
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