Computer is crashing while playing

Aston Parol · Jul 3, 2022

Hello

For about 2 months my pc has been crashing after 5-10 minutes of gameplay. It happens in almost every game. This problem occurred out of the blue (could be random but a day after switching ISP). What it does is it makes my pc freeze to a point that I can't do anything (alt+tab ect.) but to resort to the manual shut down/restart button on my computers case.

What I've tried:

-Reinstalled the games

-Verified the integrity of games files

-Updated my graphics driver

-Always kept my drivers up to date with window's own updater and also updated the necessary drivers with a third party software (drivereasy)

-Updated BIOS

-Flushed DNS

-Cleared TMP

-Tried to force a crash dump but while it was frozen and I pressed Ctrl+Scroll lock+Scroll lock it just restarted and didn't make a crash dump file

-Ran a clean boot (still crashed)

-I haven't OverClocked any of my computer's parts

-Returned the BIOS settings to default

-Reinstalled windows with a complete format to my M.2 with a completely new Windows Key (even changed from Home to Pro)

-Checked the temps. (didn't overheat at all, while gaming CPU stayed on 63*C)

-Updated to Windows 11 (didn't help)

My PC specs:

Operating System

Windows 11 Pro 64-bit

CPU

AMD Ryzen 5 2600

Pinnacle Ridge 12nm Technology

RAM

16.0GB Dual-Channel Unknown @ 1333MHz (20-19-19-43) (SUPPOSED TO BE 3200MHz, it says so in BIOS and on the package)

Motherboard

ASRock B450M Pro4 (AM4)

Graphics

24G2W1G4 (1920x1080@144Hz)

2047MB NVIDIA GeForce GTX 1660 Ti (MSI)

Storage

465GB Western Digital WDC WDS500G2B0B-00YS70 (SATA (SSD))

Optical Drives

No optical disk drives detected

Audio

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Always a few minutes before the crash this warning shows up in the Event Viewer:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

and APPID

{15C20B67-12E7-4BB6-92BB-7AFF07997402}

to the user DESKTOP-V2HAL6F\aston SID (S-1-5-21-3813538840-1096533973-81586485-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Also my computer has been restarting on its own out of nowhere with a blue screen appearing for a second (even when not doing anything). When I restart it shows me that my disk needs to be repaired and my Pc is being diagnosed. Sometimes it doesn't even let me in, just shows me an error code and then restarts.

There have been the following errors/error codes:

Also I ran the Window's built-in RAM tester (Windows memory diagnostic) and its showed this:

I'm starting to suspect that this might be a hardware issue. If it is, what part of my PC should I replace because it wouldn't be ideal to replace them all.

Thanks in advance

:)

Lucas Lauer

Have you done the steps I mentioned?

Did chkdsk or sfc find any error and were able to correct them?

Aston Parol1

Hello

I've tried this method before but it just delays the crashing. Thanks anyways! The crashes started occurring before I used a third-party driver software. At that time I had the newest Windows updates and Nvidia Graphics driver updated. Is there anything else I could try?

For a weird reason I can't reply with the same account

after pressing the "Did it help?" button

Lucas Lauer

Hello, Aston. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Well, this is a hard situation. You already reinstalled Windows and it is giving you system errors with 2 files (amdsbs.sys and ntoskrnl.exe) right after you reinstalled it. But let's try to fix this issue. I believe we can do this together.

First, I would recommend you to stop using Driver Easy or any other driver updating software. We all want our drivers to be updated and working correctly but these softwares usually mess up and do not download the proper drivers. They sometimes can download drivers that seems like the ones we need but are not the correct ones. Always download drivers only from your hardware manufacturer official website.

That being said, let's focus on what we can do to try to fix this without formatting and completely reinstalling Windows again. Please try to check for disc errors and repair broken, corrupted or missing system files:

Go to Start > Search for Command Prompt > Right Click > Run as Administrator. Run one command at a time:

sfc /scannow

chkdsk /r

chkdsk /f

DISM.exe /Online /Cleanup-image /Restorehealth

If the SFC or CHKDSK command asks you to restart your computer to be run, please restart it and they will run before your PC starts.

Since you are having the blue screen of death even when not doing heavy tasks on your computer, this is probably not an overheating issue. But can you please just rule this out? Please download any software that monitors your PC temperature and see if both GPU and CPU are ok (not only the CPU). I cannot directly recommend you a third party software because of the Microsoft community rules, so you will need to search for yourself. But they are easy to find and totally free.

After measuring your PC temperature and repairing your disc and system files, let me know if you still receive the blue screen of death and your PC keeps crashing. Will be waiting for your kind reply.

Aston Parol1

No it didn't find. After the chkdsk my computer didn't boot, I had to restart. I've tried these before too. At first it fixes the problem for a day or so but then the problem just comes back.

SoundBigJB91821

im new to the xbox i played the elder scrolls games on the pc im going to play skyrim on the xbox beacuse my computer crashed and win i went to wallmart i got the xbox insted of a new computer

Computer is crashing while playing