Computer accepts Elite Series 2 Controller exists, but doesn't register inputs (nor in Xbox...

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Thank you for understanding.

Hello TheAmazingChi,

Thank you for posting in the Microsoft Community.

I understand that your controller is not registering inputs on your PC, even though it is recognized by the computer and the wireless adapter. That sounds frustrating and I apologize for the inconvenience.



To troubleshoot this problem, I would like to ask you a few questions:



- Have you tried updating the controller firmware using the Xbox Accessories app?

- Have you checked the device manager on your PC to see if there are any errors or conflicts with the controller driver?

- Have you tested the controller on a different PC or an Xbox console to see if it works there?

Meanwhile, Please try the following steps and see if they help:

- Make sure your controller has the latest firmware update. You can check this by opening the Xbox Accessories app on your PC and selecting your controller. If there is an update available, you will see a prompt to install it.

- Reset your controller by pressing and holding the pair button on the back of the controller for 10 seconds. This will clear any wireless interference or connection issues.

- Re-pair your controller with your wireless adapter or PC. To do this, press and hold the pair button on the adapter or PC until it flashes, then press and hold the pair button on the controller until it flashes. Wait for them to sync and then test your controller.

- Try using a different USB cable or port if you are using a wired connection. Sometimes a faulty cable or port can cause input problems.

- If none of these steps work, you may have a defective controller that needs to be replaced or repaired.

You can request a service order online at Request an Xbox controller replacement | Xbox Support

I hope this helps you resolve your issue. If you have any other questions or concerns, please let me know.

Have a great day!

I seem to have finally stumbled onto the problem myself after a week of struggle.

Lurking under the optional updates section of Windows Update was an update for the Microsoft Wireless Adaptor. That was the issue. Updated and that's solved it. No idea why the *adaptor* driver affected the ability to use the controller via wire or Xbox Accessories' ability to recognise the existence of the controller via wire either but never mind. If you've got this issue, that's what the problem is.

Never once thought the Adaptor was the problem because it still functioned fine with the old, regular, Xbox Controller. How I was supposed to know that was the issue, I'll never know.

Unfortunately, because i bought the elite controller on its own, i cant seem to register it. When asking where to find the serial number there is no option for the xbox elite series 1. Other people have said unless you bought the package (Which i didn't)
there the serial number option doesn't register the serial number of the controller. the only way to register a xbox elite controller is to by the paddle package and then the serial number is accepted. Personally i don't want to have to buy something just
to be able to see if a warranty is still active.

I did a full reset of the console and there is still 0 action on menus an in games with both Elite Series controllers Ive tried. Both controllers register input in test screen as well.