Compte suspendu

bonjour je vous fait part de mon mécontentent car mon compte est toujours suspendu cette heure ci ( 00.05 ) alors que on m a répété de nombreuses fois au téléphone et dans le tchat que la suspension prenait fin 21h51.... De plus je ne comprends absolument
pas pourquoi cette suspension cela fait 15 ans que je suis fidèle votre service et jamais je n ai eu aucun problème de ce genre je n'ai jamais reçu d avertissement ou quoi que ce soit je trouve déplorable de traiter des clients de la sorte. de plus. J'ai
aussi durant ces dernieres années signalé des personnes ayant commis des faits très graves avec message et captures d écrans l appui. Mais vous n avez donné aucune suites...

Merci de me comprendre et de me répondre car je suis dans l incompréhension totale





Mod Translation:

Hello, I tell you of my displeasure because my account is still suspended at this time (00.05) while I was repeated many times on the phone and in the chat that the suspension ended at 21:51 .... Moreover I do not Understand absolutely not why this suspension
has been 15 years since I am faithful to your service and I have never had any problems of this kind I have never received any warning or anything I find deplorable to deal with customers of And so forth. Furthermore. I have also in recent years reported people
who committed very serious facts with message and screens in support. But you have not given any follow-up ...

Thank you for understanding me and answer me because I am in total misunderstanding

:)

 

Suspension

mon compte a été suspendu

 

compte suspendu ??

it does not help with my not my problems I just want to know if at the end of my stay my account call of duty will be reset?

 

Hello brayda94,

The Enforcement teams don't use the forums at all and they only communicate through a

Case Review. 24 Hour communications suspensions and Console Suspensions are not reviewable, however you can find more information in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember
that all suspensions are only enforced when a breach of the
Code of Conduct or
Microsoft Services Agreement has happened.

One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact is subject to action as well for false reports which you can find more information about Enforcement Myths HERE.

If you believe the suspension was in error and if you're eligible, you can submit a case review using the steps

HERE, however sometimes you're asked to complete a short questionnaire before you can submit a case review. All of the questions refer to the

Code of Conduct, which you should review prior to filing the review. If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.

Hope that helps!

_______________________________________________________



Xbox Forums Staff

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