COMPREI A ASSINATURA XBOX GOLD E NÃO CONSIGO ACESSAR [Translation-I purchased the XBOX ...

Comprei o xbox live gold e não consigo acesso

[Translation-

I bought xbox live gold and I can not access]

:)

 

Não consigo jogar online!!

Hoje eu comprei o gta v para o Xbox one e resgatei uma assinatura de 14 dias,mas eu não consigo entrar no gta online,eu consigo baixar os game with gold,mas não consegui jogar online, alguém me ajuda!!

 

Sem conexão [No connection]

Contém uma assinatura Premium e não consigo entrar sempre da erro

[Translation]

Contains a Premium subscription and I can not always get error

 

O que fazer nesse caso??

[Translation-

What to do in this case??]

 

Hi Barbara,

I'm sorry to hear there is a problem accessing Xbox Live after purchasing it. I'd be happy to help.

I would like to ask some questions first to clarify some things.

• Is this on Xbox One or on Xbox 360?
• Do you have a stable internet connection?
• Have you checked your
  order history to make sure the purchase was completed?
• What steps have you tried to get access to Xbox Live?

If you can give us some more information on what the issue is we would love to help!

 

Fiz um novo login com meu nome, antes era em nome do meu irmao com os dados do cartao de crédito/debito dele que estao fora da validade, resolvi fazer o acesso para nova compra do xbox live gold por 3 meses em nome de Barbara Regina e foi efetuado o pagamento
com meu cartão bandeira visa, daí começou o problema, pois quando fomos visualizar a compra pra jogar, nao aparece nada e nao conseguimos jogar

Espero que tenha solução

Atenciosamente

Barbara

[Translation - I made a new login with my name, before it was on my brother's behalf with his credit / debit card details that are out of date, I decided to make access for a new purchase of xbox live gold for 3 months in the name of Barbara Regina
and the payment was made with my flag card, so the problem started, because when we went to view the purchase to play, nothing appears and we can not playI hope you have a solution

graciously

Barbarian]

 

Hey there Barbara!

Sorry to hear that you're dealing with this inconvenience.

If this is due to either inaccurate billing info or from an overdue payment, then I would definitely check out your account at
account.microsoft.com
as well as read over the information here on our support site entitled
How to pay a past due balance on an Xbox subscription.

When and if you get a chance, try looking over that information and let us know how that helped with the issue.

Thanks!