Compre una tarjeta de gold 3meses la cambie la asepto pero no me deja jugar en línea q...

If you have a child account your parental account should change the privacy settings. If that is not the case check purchases under your account if the membership appears as active.

Hi!

First of all, you can try do a Power Cycle in your console

https://support.xbox.com/xbox-one/console/power-cycle-console

If this not resolve your problem, please check your network settings and NAT Type

https://support.xbox.com/es-ES/xbox-one/networking/network-settings

Hope this helps!

Hey there
xXMu3RXx,

Thanks for letting us know you were experiencing this issue.

I would say that if you haven't already, it might behoove you to try and remove and redownload your profile as outlined in

How to add or remove a Microsoft account on Xbox One.

If that does not help the console recognize that you have an active subscription, you might want to contact
customer support
to see if the code has gotten redeemed properly.

Hope that helps.

Thanks for reading!

Hola, puedes intentar hacer un reinicio avanzado de la consola:

1. Apaga la consola manteniendo presionado el botón Xbox
   situado en la parte frontal de la consola durante 10 segundos aproximadamente. La consola se apagará.
   
2. Vuelve a encender la consola presionando el botón Xbox
   de la consola o el botón Xbox del mando

Si eso no te funciona puedes intentar el paso 1 anterior, y después desconectarla durante 5 minutos de la corriente de luz. Pasados los 5 minutos, enciendela y prueba. Espero te sirva. Saludos

[Translation-Hi, you can try to do an advanced console restart:

Turn OFF the console by pressing and holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.


Turn the console Back on by pressing the Xbox button on the console or the Xbox button on the remote control

If that doesn't work, you can try step 1 above, then unplug it for 5 minutes from the light current. After 5 minutes, turn it on and try. I Hope you serve. Best regards]

Hola tratato de bajar musica y ahora no me deja a menos q cambie la Trageta q es la unica q tengo. Ya que es una visa de debito. y si no se me arreglar tendre q dejar de bajar musica con ellos. y no quiero pero ahora compre un Iphone y no me guesta sobre
q tengo q pagar cada vez q baje una musica. cuando con Microsof pagas una cuota mens. Por ahora dejare de intentar poner mi cuenta al dia con mi targeta. Espero q alla una soluciion q ellos me le den por alla Reset o algo por el estilo.