Compre un juego y no me lo deja iniciar[I bought a game and it won't let me start]

Hey lauyjuansanmartin,

Thanks for keeping us updated. Do you see the transaction for the game on

the order history of your account? Do you have any other accounts on your Xbox One? If you have any other accounts on the console, we suggest checking if you can download the game from any of those accounts. Be sure to let us know the results
lauyjuansanmartin!

Hello ,

Thank you for your post. I understand you are experiencing an issue with launching Toy Story 3 on your Xbox One. To troubleshoot this, please try performing a

power-cycle on your device.

Please let us know how this goes.

Esto no ha solucionado mi problema. La comora está hecha. Tengo el número de pedido pero en el store no me aparece como propio. Solo puedo comprarlo otra vez

-[Translation - This has not solved my problem.
Comoros is done. I have the order number but in the store it does not appear as my own.
I can only buy it again]

Hey ,

Thanks for keeping us updated. Do you see the transaction for the game on

the order history of your account? Do you have any other accounts on your Xbox One? If you have any other accounts on the console, we suggest checking if you can download the game from any of those accounts. Be sure to let us know the results
!

El juego aparece en el historial de compras. No tengo otra cuenta en mi xbox

[Translation-The game appears in the purchase history. I don't have another account on my xbox]

Hello lauyjuansanmartin,

Thank you for your post. I understand you are experiencing an issue with launching Toy Story 3 on your Xbox One. To troubleshoot this, please try performing a

power-cycle on your device.

Please let us know how this goes.

No me deja entrar.

Al iniciar se queda en espera la imagen y no me deja entrar. Tarda un poco y sale error 0x8027025a

[Translation-He won't let me in.

When I start, the image is put on hold and won't let me in. It takes a while and error 0x8027025a comes out ]