Compras [Translation - Shopping]

LMRML.M · Oct 17, 2018

Cuando intento comprar algo me dice que consulte con asistencia Microsoft

___________________________________________

[Translation - When I try to buy something tells me to consult with Microsoft assistance]

:)

XBF Esteban R · Oct 17, 2018

compras con tarjeta [Translation- Card Shopping]

Hello bielboggalvan!

If that's the case, then I would go ahead and
contact Xbox support so that an agent can find the underlying problem that is getting in the way.

Try that and let us know how that went.

Thanks!

white knight ax · Oct 17, 2018

compras con tarjeta [Translation- Card Shopping]

Buenas noches. Trata en xbox.com área de cuentas.

XBF Crystal P · Oct 17, 2018

Hey there LMRML. M,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with completing a purchase. I recommend to

contact Customer Support for more assistance.

Hope this helps.

maxen

Hi, I have a problem with a fifa points purchase, they do not appear

As that is unrelated to the OP here, it would be best for you to create your own thread so you can get the help you need.

EL BACANO 18

Hi, I have a problem with a fifa points purchase, they do not appear

XBF Crystal P

Hey there LMRML. M,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with completing a purchase. I recommend to

contact Customer Support for more assistance.

Hope this helps.

XBF Leo G

Hello Mateus,

Thank you for bringing this issue to our attention. We recommend contacting the
Xbox support team to investigate the failed transaction. We will provide steps on how to contact the support team. Be sure to let us know the results!

Click the support link we provided
Select Billing & accounts in the category area
Select See other options
Select Payment & billing
Select Request a call from Support

XBF Chris J

Hello The Victt,

Thank you for posting here on the Xbox forums. I understand that you had a few transactions fail but you have received those charges. In order to request a refund, please fill out the refund request form on this link:

Request an Xbox digital product or subscription refund

If the link above doesn't work, try contacting a live agent: Contact us here

Hope this helps!

Compras [Translation - Shopping]