Compras no realizadas[Translation-Unrealized purchases]

Hi Fajaco,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

To
Cancel your subscription Click that link. When you subscribe to a service using a payment method. It will renew on you once the time is expired. That webpage should help you discontinue or remove an auto renewal if necessary . If you have any questions
or need help
Contact us

Vá a http://account.microsoft.com/subscriptions e na assinatura correspondente deverá encontrar uma opção que diz
desativar renovação automática.

Hola, vea su historial de pedidos en su cuenta Microsoft si esta la compra realizada. https://account.microsoft.com/billing/orders/

Si es asi, vuelva a inicar el juego.

[Translation-Hello, view your order history in your Microsoft account if the purchase is made.
https://account.microsoft.com/billing/orders/

If so, start the game again.]

Thanks for your answer, I appreciate your attention.

I uninstalled and reinstalled the game but it keep showing me the same message.