Compra repetida do mesmo pacote [Edit - Translation] - Repeat purchase of the same package

FabrícioViana de castro · Dec 21, 2018

Bom dia, fiz minha assinatura do game pass, no valor de R$1 para o primeiro mês. No entanto me equivoquei e acabei contratando o mesmo pacote mais duas vezes. Devido a isso veio a cobrança para meu cartão de créditos no valor de R$59. gostaria de saber se
é possível cobrar somente o R$1 para o primeiro mês (Dezembro) e a partir dos outros meses cobrar o valor de 29, como previsto.

[Edit - Translation] - Good morning, I signed my game pass, worth R $ 1 for the first month.
However I was wrong and I ended up hiring the same package two more times.
Due to this came the charge for my credit card in the amount of R $ 59.
I would like to know if it is possible to charge only the R $ 1 for the first month (December) and from the other months charge the value of 29 as planned.

:)

XBF Chris J

Hello Fabricio,

Thank you for posting here on the Xbox forums. I recommend contacting a live agent at Xbox support so that they can help you manage your subscriptions and purchases

Contact us here
Select My Account
Select "See other options"
Select Error Messages and codes
Select "Show contact options"
Select Request a callback from support

Hope this helps!

PauloRKone

Estou com um problema parecido, comprei um pacote de mapas e skins para Ryse: Son of Rome e ñ consigo baixa mesmo estando pago, ñ sei oq fazer!

[Translation: I have a similar problem, I bought a package of maps and skins
for Ryse: Son of Rome and ñ can lowereven though paid, ñ
know oq do!]

EdsonMarquesJr

Também tenho a mesma dúvida. No meu caso tenho o Super Street Fighter IV Arcade Edition para o Xbox. Somente um dos pacotes funcionou no meu xbox, todos os outros pacotes de roupa não funcionaram. Outro detalhe é que no meu não aparecem todos personagens,
a exemplo do evil ryu...

TRANSLATION

I also have the same question.
In my case I have the
Super Street Fighter IV Arcade
Edition for the Xbox.
Only one of the packages work on my
xbox, all
other packages of clothes
have not worked. Another detail
is that in my not appear
all characters,
evil ryu ...

XBF Chris J

Hello JonhHU,

Thank you for posting here on the Xbox forums. We understand that you have purchased the Xbox live gold subscription but are unable to utilize it. are you saying that you are trying to download the games with gold? Can you confirm that you see your active
subscription by
signing in here? Please let us know with a response.

Vinny #1

First check your payment history: https://support.xbox.com/en-US/billing/xbox-subscriptions/check-xbox-live-bill

Make sure the package is in the list.

Then check to see if the package needs to be downloaded.

==============

Confira seu historico de compras: https://support.xbox.com/pt-br/billing/xbox-subscriptions/check-xbox-live-bill

Tenha certeza que o pacote comprado esteja na lista.

Em seguida verifique se o pacote precisa ser baixado.

Compra repetida do mesmo pacote [Edit - Translation] - Repeat purchase of the same package