Compra rechaza pero cobrada[Translation-Purchase rejects but charged]

Hi Esquiafo,

Thanks for coming to the Xbox forums. You will need to reach out to support, they will be able to view the account and see what is going on.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hola sí es extraño, probablemente tu banco retuvo el dinero aun como la transacción no se proceso, revisa ya sea por aqui en la parte superior izquierda, esta tu perfil o bueno aparece tu foto, entra a tu perfil y revisa los movimientos en tu cuenta, te
va a pedir iniciar sesión y ya solo en la parte superior dice pago y facturación, entras y dice historial y pagos y revisas que tengas ese cargo de ser así dale 24 hrs nno deberia de tardas mucho porque a veces el banco es el que no procesa los movimientos
o si no aparece, revisa en tu aplicación del banco a ver que esta pasando insisto no debe de haberse procesado y aun esta en ese limbo, cualquier cosa igual comentame, de hecho de aparecer en el historial de pagos y si tu revisas en la app de xbox o ahi mismo
en esa pagina de tu perfil de Microsoft dice el apartado Servicios y Suscripciones, deberia de decirte que tienes la membresia, revisa

[Translation-Hello yes it's weird, probably your bank withheld the money even as the transaction is not processd, check either here in the top left, this your profile or good your photo appears, enter your profile and check the movements in your
account , it's going to ask you to log in and only at the top says payment and billing, you go in and say history and payments and check that you have that charge so give it should not take long because sometimes the bank is the one that does not process the
movements or if not appears, checks in your bank app to see what this happening insists it should not have been processed and still in that limbo, anything like it comments, in fact appear in the payment history and if you check in the xbox app or there on
that page of your profile d and Microsoft says the Services and Subscriptions section, I should tell you that you have the membership, check]

Lo primero que te aconsejaría es que te contactes con tu banco para saber por que rechaza la compra.

[Mod Translation: The first thing I would advise is that you contact your bank to know why it refuses the purchase.]

Gracias

Pero ya lo hice y me dijeron que estaba bien pero no se o voy a volver a intentar

[Mod Translation: Thank you but I did and I said it was fine but not or I will try again]

Lo primero que te aconsejaría es que te contactes con tu banco para saber por que rechaza la compra.

[Mod Translation: The first thing I would advise is that you contact your bank to know why it refuses the purchase.]

Lo primero que te aconsejaría es que te contactes con tu banco para saber por que rechaza la compra.