Compra realizada, mas não consta como gold [Mod Translation-Purchase made but not listed as...

Hi UnwoundLemur166,

Thank you for posting on the Xbox forums. Unfortunately on the forums we do not have the proper tools to look into accounts and billing information, therefore we cannot directly assist with billing related issues.

I suggest contacting Xbox Customer Support so you can speak with a live agent to help you. I would recommend having your

Microsoft Order History pulled up when you speak with a live agent. To speak with a live agent over phone or chat please go through each of the following steps:

1. Contact us here
2. Select Xbox One
3. Select See other options
4. Select Payment & billing under Account management
5. Select show contact options
6. Select "Request a call from Support" if available within hours of operation or there should be a number for you to call and hours of operation for your region if a callback option is not available

I hope this helps!

Eu já fiz isso, não tem nada lá nas compras. Mas vocês receberam o meu dinheiro, é pouco, mas... Não farei nenhuma compra mais com vocês. Grata.

Translation:

I already did it, there is nothing there in the purchases.
But you have received my money, it is little, but ... I will not make any further purchases with you.
Thankful.

Estou bastante empolgado, mas no meu país ainda não tem como encomendar, e nem o valor.

[Mod Translation - I am quite excited, but in my country there is no ordering, nor value.]

não tem como eu jogar ele no PC não ?

[Mod Translated - There's no way I play it on PC no?]

Hi Fajaco,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad