Compra não carregada -[Translation - Purchase not loaded]

KarynLassance · May 17, 2019

Olá, Microsoft, tudo bem? O meu problema é o seguinte: Eu quero comprar 1000 vbucks do jogo Fortnite, no preço de 31RS. O pagamento tá certinho e a forma também, mas o problema é que, das 6 ou 5 vezes que tentei comprar, mostra sempre a mesma mensagem "Você
deve contatar o suporte da Microsoft, sua compra não foi carregada". O que eu faço? Valeu

-[Translation - Hello, Microsoft, how are you?
My problem is this: I want to buy 1000 vbucks from the Fortnite game, at the price of 31RS.
The payment is correct and the form also, but the problem is that the 6 or 5 times I tried to buy, always shows the same message "You should contact Microsoft support, your purchase was not loaded."
What do I do? Thanks]

:)

XBF Leo G

Hello KarynLassance,

Thank you for posting on the Xbox forums. We understand that a purchase is not able to be completed, and you are receiving an error message stating to contact support. The issue could be with the payment instrument. Have you tried using a different
payment instrument to complete the purchase? If this does not resolve the issue, we suggest contacting the Xbox Support Team
in order to investigate the error. We will provide steps on how to contact the support team. Be sure to let us know the results!

How to contact the Xbox Support Team:

Click the support link we provided
Select Billing & accounts
Select See other options
Select Payment & billing
Select Show contact options
Choose your preferred method of contact

EDITH NUNESBARBOSA

Infelizmente não encontrei nada referente a minha compra.

_______________________________________________

{Translation - Unfortunately I found nothing pertaining to my purchase.}

EDITH NUNESBARBOSA

Eu já fiz isso, não tem nada lá nas compras. Mas vocês receberam o meu dinheiro, é pouco, mas... Não farei nenhuma compra mais com vocês. Grata.

Translation:

I already did it, there is nothing there in the purchases.
But you have received my money, it is little, but ... I will not make any further purchases with you.
Thankful.

JoaolBR

não consigo solicitar reembolso pelo link pois n sei quem fez a compra e se eu aperto em não sei quem realizou a compra eu volto para o menu

[Translation-I can not request reimbursement for the link because I know who made the purchase and if I squeeze in do not know who held the purchase I go back to the menu ]

Ruptura BRBO

não recebi os meu até hoje fiz a compra em 02 de abril

[Translation: I did not get the mine until today made the purchase
on April 02]

Compra não carregada -[Translation - Purchase not loaded]