Compra não autorizada [Translation-Unauthorized purchase]

Hi Sekiro,

Thank you for coming to the Xbox forums. Unfortunately we cannot assist you with refunds on the forums but customer support should be able to help you out with that.

1. Contact us here
2. Select Xbox One
3. Select See other options
4. Select Payment & Billing
5. Select show contact options and go to step 4
6. Select request a call from support if available or there should be a number for you to call

I hope that helps!

Hi! In this case you should reach out to Xbox Support as soon as possible in order to receive a refund and possibly let them check if your account was hacked: https://support.xbox.com/contact-us

You can also sign in here in order to find out what purchase was made: https://account.microsoft.com/billing/orders

Infelizmente não encontrei nada referente a minha compra.

_______________________________________________

{Translation - Unfortunately I found nothing pertaining to my purchase.}

Eu já fiz isso, não tem nada lá nas compras. Mas vocês receberam o meu dinheiro, é pouco, mas... Não farei nenhuma compra mais com vocês. Grata.

Translation:

I already did it, there is nothing there in the purchases.
But you have received my money, it is little, but ... I will not make any further purchases with you.
Thankful.

não consigo solicitar reembolso pelo link pois n sei quem fez a compra e se eu aperto em não sei quem realizou a compra eu volto para o menu

[Translation-I can not request reimbursement for the link because I know who made the purchase and if I squeeze in do not know who held the purchase I go back to the menu ]