Compra Não Autorizada [Translation - Unauthorized purchase]

yNeXuS. · Sep 26, 2018

Bom, faz tempo que não jogo porem meu cartão foi usado no dia 15/09, eu não sei o que fazer como eu cancelo esse gasto ou adquiro reembolso?

--------------------------------

[Translation - well, It's been a while since I played but my card was used on the day 15/09, I do not know what to do as I cancel this expense or get refund?]

:)

Ruptura BRBO · Sep 26, 2018

Did not receive Alan wake code with purchase of quantum break

não recebi os meu até hoje fiz a compra em 02 de abril

[Translation: I did not get the mine until today made the purchase
on April 02]

EDUARDO SOMBRA · Sep 26, 2018

Reclamation

Minha filha de 4 anos comprou hoje um jogo das tartarugas ninjas no qual eu não autorizei não deixei o dowlond ser completado não quero essa compra.

[Translation: My 4 year old daughter bought today a set of Ninja turtles in
which I did not authorizedidn't leave dowlond be completed do not want this purchase.]

Julian_ · Sep 26, 2018

Hi! In this case you should reach out to Xbox Support as soon as possible in order to receive a refund and possibly let them check if your account was hacked: Contact Us | Xbox Support

You can also sign in here in order to find out what purchase was made: Sign in to your Microsoft account

XBF Diego M

Hi Sekiro,

Thank you for coming to the Xbox forums. Unfortunately we cannot assist you with refunds on the forums but customer support should be able to help you out with that.

Contact us here
Select Xbox One
Select See other options
Select Payment & Billing
Select show contact options and go to step 4
Select request a call from support if available or there should be a number for you to call

I hope that helps!

Julian_

Hi! In this case you should reach out to Xbox Support as soon as possible in order to receive a refund and possibly let them check if your account was hacked: https://support.xbox.com/contact-us

You can also sign in here in order to find out what purchase was made: https://account.microsoft.com/billing/orders

EDITH NUNESBARBOSA

Infelizmente não encontrei nada referente a minha compra.

_______________________________________________

{Translation - Unfortunately I found nothing pertaining to my purchase.}

EDITH NUNESBARBOSA

Eu já fiz isso, não tem nada lá nas compras. Mas vocês receberam o meu dinheiro, é pouco, mas... Não farei nenhuma compra mais com vocês. Grata.

Translation:

I already did it, there is nothing there in the purchases.
But you have received my money, it is little, but ... I will not make any further purchases with you.
Thankful.

JoaolBR

não consigo solicitar reembolso pelo link pois n sei quem fez a compra e se eu aperto em não sei quem realizou a compra eu volto para o menu

[Translation-I can not request reimbursement for the link because I know who made the purchase and if I squeeze in do not know who held the purchase I go back to the menu ]

Compra Não Autorizada [Translation - Unauthorized purchase]