Compra fallida Minecraft [Mod Translation - Failed Minecraft purchase]

Hemos intentado comprar Minecraft, pero no nos deja por un error con la tarjeta. Sin embargo se ha hecho el cargo dos veces en la cuenta. Me gustaría saber como recuperar ese dinero. Gracias

[Mod Translation - We have tried to buy Minecraft, but it does not leave us for an error with the card.
However, the charge has been made twice in the account.
I would like to know how to recover that money.
Thank you]

:)