Compra en Pesos me lo cobraron en Dólares [Translate] Purchase in Pesos I was charged in...

Hi Gamer,

Thanks for the update on the issue. If converted 700 pesos egual to around 34 USD. So you were charged a discounted price. by the way using google pesos to dollars for the amounts. We recommend you to request a call from support and speak with an agent.
Most common reason you were charged USD is you were on a US site or have region set to US.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hello

This most likely means you weren't eligible for the promotion and therefore were charged full price. In the future be sure to read the fine print to be sure you are eligible.

Hey there iDigzGamer,



Thank you for letting us know about the issue and for marking the answer.
We'll be locking the thread. If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.



Thank you and have a great day.

It wasn't a promotion, i buyed the first month and then later i buyed three months.

a mi me esta pasando algo similar yo tenia 23 pesos en mi cuenta xbox y compre una tarjeta de 300 para comprar un pack de 308 pesos pero al yo querer comprarlo no me deja me pone que tengo 262 pesos ya cheque historial de compras para ver si. Se avia cobrado
una suscripción pero no y quiero ver como recuperar ese dinero porque lo ocupo

[Mod Translation - something similar is happening to me I had 23 pesos on my xbox account and I bought a 300 card to buy a pack of 308 pesos but to the me wanting to buy it does not let me leave me that I have 262 pesos and check purchase history
to see if. He abbreviated charging a subscription but no and I want to see how to get that money back because I take care of it]