Completion time on Events

I think the time keeping on the Events challenges is including time spent not playing the games. The other morning I began playing the January 13th(?) Event, but I had been up all night and was very tired, so when I got stuck on one of the challenges I decided
I needed to exit out of Microsoft Solitaire Collection and go to bed. When I got up several hours later, I resumed working on the challenges. This was actually on a different computer-- I had begun on my desktop computer, but had exited MSC and let the computer
go to sleep, then I completed the challenges on my laptop. According to my results, I spent 14 hours, 51 minutes, and 33 seconds playing the challenges, which is not correct-- that time must include the hours that I was sleeping.

It's my understanding-- from having been a play tester of the MSC Events (being a member of the "Inner Circle"), as well as from a message that I once received from MSC about players experiencing unusually long load times along with a reassurance to everyone
that these long load times would not count toward the completion times-- that the completion times are supposed to only include the time spent playing the challenges. It appears that either there was a glitch during the Event (Solitaire World Tour?) the other
day which caused the time to be miscalculated, or else the time spent playing a challenge is determined by the starting time of the first attempt and the ending time of the final (successful) attempt, even if there is a lengthy break of several hours between
attempts.

Could someone explain exactly how the completion time for a given challenge is determined? Is it the sum of times for each attempt (unsuccessful and successful), excluding any time between attempts due to things like having to watch an ad before each attempt,
talking on the phone, taking bathroom breaks, eating, sleeping, etc.? Or is it determined more simply (and less accurately) by subtracting the time when the first attempt began from the time when the last attempt ended, including any and all ads, phone calls,
bathroom breaks, food breaks, and sleep breaks between the various attempts?

:)

 

Event completion times

Hey there,

Sorry to hear about the frustration this has caused. Unfortunately we are unable to assist with in-game stats & leaderboard inquiries such as this, especially as this sounds like it is behaving as designed. You can try closing the game after completing the
games in a event to see if the time runs, but we cannot guarantee this won't affect leaderboard times.

Thank you for posting.

 

Event completion times

I played in the Event Medium Mayhem like I always do, a few games played back to back during a work break and then a few more a few hours later until I complete it. It is a nice way to refocus/reset my brain during my work day. Sometimes, I save a few of
my husband's favorites for him to play after work., too. Usually the event just times my actual game play for my total time, but this time it appears as though it counted the time from my first game until I completed the last game. What the heck!! I end up
36th in my group because it says I took over 7 hours to play?? No way!!

Now, I realize the placement is just a virtual thing and doesn't really mean anything in the real world, but it still stings my personal self-esteem and causes stress. If this continues, I will have to give up playing in these events. It is ridiculous to
expect everyone to sit and play 20-30 games in a row non-stop when most of us have to work for a living. We are not all unemployed people that have nothing better to do all day. If it was a glitch, I am calling your attention to it so it can be fixed before
tomorrow's event. I hope you can/will fix this issue as, like I stated above, I like the temporary distraction during my work day.

Update: Same happened with the Pyramid Adventure (over 13 hours this time) as happened with the Medium Mayhem. Therefore I did not play yesterday's Solitaire World event, not will I play any other events until you tell me this has changed back.