Completely lost gamertag and outlook account

Discus and support Completely lost gamertag and outlook account in XBoX on Consoles to solve the problem; Stupid security recover method has ended up in loss of a family gamer tag and loss of the outlook associated account. Since the email account... Discussion in 'XBoX on Consoles' started by LoftedHail7, Dec 27, 2015.

  1. LoftedHail7
    LoftedHail7 Guest

    Completely lost gamertag and outlook account


    Stupid security recover method has ended up in loss of a family gamer tag and loss of the outlook associated account. Since the email account associated was only created because you are forced to create an outlook account, when you don't use that account
    for email, there is no method of recovery even if you have an alternate email account as the recovery address. I guess if you don't email from the outlook account, there is no proof that you won the account.

    The idiots at MS refuse to unlock the account and the only solution is to create a new gamertag and again a freaking outlook account. Already went through support and they were absolutely worthless.

    Just frustrating as heck.

    :)
     
    LoftedHail7, Dec 27, 2015
    #1
  2. DVONvX
    DVONvX Guest
    How to transfer gamertag to new email

    I have a hotmail email and now have an outlook email and want to switch my gamertag to the outlook account. However, when I try to do that it says that my outlook account already has a gamertag. I thought that was weird because I had never added anything.
    Come to find out my outlook account does have some randomly assigned gamertag attached to it that I never made. Because of this I can't have my gamertag attached to outlook. What do I do?
     
    DVONvX, Dec 27, 2015
    #2
  3. Mirento666
    Mirento666 Guest
    ​I have a family account with microsoft ( all outlook ), but i don`t see them in xbox live.

    I have a family account with microsoft ( all outlook ), but i don`t see them in xbox live.

    When i log with the username of mine childern. i can change anything, it redirects me to a page "manage-gamertag-and-profile/add-child-to-family-account-online"

    I am lost, i dont know where to do this. because i added mine childeren to the outlook family account.
     
    Mirento666, Dec 27, 2015
    #3
  4. {Parity}
    {Parity} Guest

    Completely lost gamertag and outlook account

    Did you try opening the account from here. https://account.microsoft.com If your xbox live is tied to outlook.com Then you should be able to access it from here. Sorry if I misunderstood your
    issue. Good Luck!
     
    {Parity}, Dec 27, 2015
    #4
  5. Cpt Flappy
    Cpt Flappy Guest
    whomever you spoke to is not able to recover your account for you. you are not forced to create an outlook account to create an xbox live profile. I personally use Hotmail but I know plenty of people that use yahoo/gmail. unfortunately if you are unable
    to recover your account through the ACSR form on account.live.com there is only one other option to recover the account. you must have a console which you have used the profile online with for at least a week. if you have that you can call customer support
    and request that they create a lost account escalation. they will need to get the ACSR reference number(should be located at the bottom of the email from account.live.com telling you they were unable to recover your account.) and the console ID from the console
    that you have used the profile online with as well as when you originally downloaded that profile to that console(doesn't have to be exact just estimate a month/year)
     
    Cpt Flappy, Oct 31, 2018
    #5
  6. {Parity} Win User

    Completely lost gamertag and outlook account

    Did you try opening the account from here. https://account.microsoft.com If your xbox live is tied to outlook.com Then you should be able to access it from here. Sorry if I misunderstood your
    issue. Good Luck!
  7. Cpt Flappy Win User

    Completely lost gamertag and outlook account

    whomever you spoke to is not able to recover your account for you. you are not forced to create an outlook account to create an xbox live profile. I personally use Hotmail but I know plenty of people that use yahoo/gmail. unfortunately if you are unable
    to recover your account through the ACSR form on account.live.com there is only one other option to recover the account. you must have a console which you have used the profile online with for at least a week. if you have that you can call customer support
    and request that they create a lost account escalation. they will need to get the ACSR reference number(should be located at the bottom of the email from account.live.com telling you they were unable to recover your account.) and the console ID from the console
    that you have used the profile online with as well as when you originally downloaded that profile to that console(doesn't have to be exact just estimate a month/year)
  8. DigitalAssassin Win User

    Trying to move my gamer tag

    Hey there, I have to say, in your description you have completely lost me as you've referred to your accounts as 'this account' and 'that account'

    Basically if you log-in to the Xbox website with an email that isn't associated with a gamertag, it will automatically create on for you, so you will need to free up your new outlook account if you've signed into the xbox website with it.

    Did you follow the steps at this link:
    support.xbox.com/.../switch-gamertag-to-different-microsoft-account


    I believe the account will need to be download to your console before the 30 day period starts.
  9. 2 monk Win User

    How do I get my old xbox gamertag on my new microsoft email account without messing my email up

    the account connected to my old gamertag is a microsoft account, but it doesn't have @outlook or @hotmail) and the new email account that I want to be connected to my old gamertag is also a microsoft account but @gmail, not @outlook or @hotmail
  10. AridLizard Win User

    Family members issue

Thema:

Completely lost gamertag and outlook account

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