Complete Loss of Microsoft Account

Discus and support Complete Loss of Microsoft Account in XBoX on Consoles to solve the problem; A while ago, I lost complete control of the Gmail associated with my Microsoft account (password and security questions changed). With the Security... Discussion in 'XBoX on Consoles' started by PR0T0P0TAT0, Jan 14, 2014.

  1. PR0T0P0TAT0
    PR0T0P0TAT0 Guest

    Complete Loss of Microsoft Account


    A while ago, I lost complete control of the Gmail associated with my Microsoft account (password and security questions changed). With the Security Proofs set in place, I lost access to Xbox Live. As an added bonus, the same person (or group) that took
    control of my Gmail, accessed my Microsoft account and changed the password on that as well. Every support or forum page says that I have to have my password or access to my email (as stated, I have lost). I have tried close to everything (apart from getting
    a new account or changing to PSN), and am at my wits end. I would appreciate help.

    :)
     
    PR0T0P0TAT0, Jan 14, 2014
    #1
  2. Andy Mulligan
    Andy Mulligan Guest
    Complete audio loss

    I've had the same issue, no sound at all. What I did, which fixed it, was hard reset the console (hold the power button until it powers down and reboot it). Can you try this to see if that fixes the issue?

    If not, what have you tried, anything new that may be causing the issue?
     
    Andy Mulligan, Jan 14, 2014
    #2
  3. Mister Darcy-9112DFBA-C8F5-4A28-894C-8B6135A0967B
    Mister Darcy-9112DFBA-C8F5-4A28-894C-8B6135A0967B Guest
    Xbox Live Account Id

    Hi there, UrsineOak048. Do you have any idea what the Microsoft Account email address might be? If you're at a complete loss then I would recommend getting in touch with phone support. If you can answer some account ownership verification questions they
    can help you determine your Microsoft Account email. Give it a shot and let me know how it turns out!
     
    Mister Darcy-9112DFBA-C8F5-4A28-894C-8B6135A0967B, Jan 14, 2014
    #3
  4. Donniehun
    Donniehun Guest

    Complete Loss of Microsoft Account

    Hi,

    Try to reset the password on
    account.live.com/ResetPassword.aspx    . you mentioned you have no access to the proofs so choose the option "I don't use these anymore " it will ask you to provide a mail you have an access and fill a form out. After you filled the form with the correct answers
    they will add that email to the proofs if you were successful. If you failed on the form you will get a ref. number and you can call support they will send it for manual validation which hopefully will be a success.
     
    Donniehun, Jan 15, 2014
    #4
  5. KinderLemur2001
    KinderLemur2001 Guest
    Well I guess I cannot get my account back... it's been a long ride microsoft I used alot of money on your company hope you get lots of money and be a successful company. Things Come And Go.
     
    KinderLemur2001, Dec 1, 2014
    #5
  6. Misses Quinzel
    Misses Quinzel Guest
    Hey there, Kinder! I'm very sorry to see that you may have lost access to your account! This thread is a bit old. If you would like assistance with this support issue, please post up a new thread detailing what you're running into, any error codes you may
    be receiving, and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums. Complete Loss of Microsoft Account :)
     
    Misses Quinzel, Oct 31, 2018
    #6
  7. KinderLemur2001 Win User

    Complete Loss of Microsoft Account

    Well I guess I cannot get my account back... it's been a long ride microsoft I used alot of money on your company hope you get lots of money and be a successful company. Things Come And Go.
  8. Donniehun Win User

    Complete Loss of Microsoft Account

    Hi,

    Try to reset the password on
    account.live.com/ResetPassword.aspx    . you mentioned you have no access to the proofs so choose the option "I don't use these anymore " it will ask you to provide a mail you have an access and fill a form out. After you filled the form with the correct answers
    they will add that email to the proofs if you were successful. If you failed on the form you will get a ref. number and you can call support they will send it for manual validation which hopefully will be a success.
  9. Misses Quinzel Win User

    Complete Loss of Microsoft Account

    Hey there, Kinder! I'm very sorry to see that you may have lost access to your account! This thread is a bit old. If you would like assistance with this support issue, please post up a new thread detailing what you're running into, any error codes you may
    be receiving, and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums. :)
  10. LianeRenton Win User

    My xbox blew up last month, all I want is to get my fortnite crew pack back on to my new device. How come I can't

    I have tried but it keeps saying I need to log into the original platform to access it 😔. I even closed all subscriptions o microsoft and closed my account. I am at a complete loss.
  11. Misses Quinzel Win User

    Complete data loss

    Hey there, isaca!

    I'm sorry to see any issues with data in Solitaire Collection! I'm a little confused with what you are referencing, though. Are you able to let me know what data had been lost and for what part of the game? Is this an issue with the statistic tracking or
    achievement tracking?

    Let me know some specifics so that we can dig into our next steps. I look forward to working with you! :)

    --------------------------------------



    Xbox Forums Staff



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Complete Loss of Microsoft Account

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