Complaints procedure

ElaineS2 · Mar 27, 2020

Hi,

Could someone please direct me to complaints. I have tried calling and been given a number by someone at xbox for complaints and all that happens is it goes back into an automatic call system that then says goodbye. Very frustrated. Thanks for any help.

:)

ElaineS2

Thank you. I had a look at this but it looked like it was more in relation to complaining about conduct of other users? Is it still ok to use this?

Mister Taurus

Hi there,

Thank you for reaching out to us. We wouldn't be able comment on the proper place to send you without knowing what the issue is unfortunately, but we can try to narrow down where to look with you. The User Voice page is created for hearing new and innovative
ideas on how to better provide services and features. Reaching out to support can help with issues concerning hardware and even software. For feedback for the support teams, you should find a report card in your twitter DMs, or a you will find a survey e-mail
sent to the e-mail address attached to the account you contacted them with. There is even a support page for the Microsoft store to help with any issues you're experiencing there. Hopefully this clarified some things.

NaZoooom

Hi ElaineS2,

Please bare in mind we are in the midst of a global pandemic and that is having a huge impact on services. Whilst it is frustrating, please understand that many customer service departments across all industries around the world are more than likely operating
on reduced/minimum staffing levels and it may be difficult to get through with lengthy waiting times.

It may be best to see if you can use web chat via the Xbox Support Contact Us
web page.

ElaineS2

Hi, thanks. Finally got through to live chat after automated chat. Was number 28 queue, now 7. 👍

Omnipotent Diva

try chat it's just as good you get a live person,

Complaints procedure