Complaints email address?

Yes mate, tried chrome,firefox,internet explorer, comes up saying visit support page sends us round in a loop. must say this website and the steps you have to take is [Mod Removed- Profanity] really is

There is no complaints department, but there should be.

not a very good system is it really... when trying to talk to somebody through live chat it just reverts me back to main contact us page.

You can request a callback from service but there is no email...

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

Try this - request a free call-back by signing on at https://support.xbox.com/contact-us and selecting Billing.
When prompted to speak to a virtual agent, decline it. After answering a few more questions, you should get the option to request a callback.