Complaints and timescales

In august I had an issue with the xbox store and basically I paid for a game and the system didnt lrovide the licence. I contacted asked for this to be sorted soni could play the game. I then proceeded to spend the remaining 4 days of a holiday chasing up
my issue to then be goven a refund for what was a basic server access request and basically being told consistantly incorrect timescales, not being told an image file id sent was a wrong format and basically had to chase up everything to sort out the systems
error. To which I then raised a complaint... this was in september to which I have had zero contact back in regards to it.

Also I was told they would sort a replacement elite controller due to the issue being a manufacting fault on the 12th of september, its not the 6th october and I have no response or update ln either matter.

So whats the next stage of the grievance procedure as even there CEO soesnt reply to emails?

:)

 

'Catherine' European release confirmed !!

Excellent news.



What are the prospective timescales?



Cheers,



Az

 

Time Spent?

I think raptr has a timescale for each game, well they did last time i checked.

 

You will need to contact support directly for assistance with that. Contact Us | Xbox Support

 

Good morning. For this situation contact xbox.com supporr.

 

Thats what I went through the first time and didnt get nowhere so to be perfectly honest I dont want to deal with that department, as that is what my complaint is mainly in regards to.

so any clue to how you escalate this further?

 

What do you mean you didnt get anywhere? The live chat tram as an example would definirely be able to help you woth any queries you have.