COMPLAINT - UNAUTHORISED CHARGING FOR UNWANTED SUBSCRIPTION

At 5.25am this morning microsoft stole £39.99 from me. I do not have gold as my Internet is too poor, I have not had gold for ages and turned off auto renewal. today I was charged for an unwanted 12month subscription. furthermore, it says it runs out today!
My purchase history has been mysteriously deleted except for todays THEFT. Of course customer support is a circular trap with no option to reach an actual person. I am extremely upset by yet another microshaft rip off. I want Refund and cancellation, can anyone
shed light on how I can resolve this?

:)

 

Unauthorised Access Complaint

Calling out other members on the forum is not allowed. If you feel your GT was compromised, you may call Phone Support to file an Unauthorized Access claim: support.xbox.com/contact-us

 

Unauthorised Access Complaint

Hello.

My gamertag Deadly Mir4cle was banned in early September, after someone hacked into my account and framed me for Marketplace Theft? Two people I was playing with were very badly behaving and I wasn't saying anything to them. I then played a game with them,
and they said that they were going to get me hacked. These two people were called
[mod removed]

Please help, this has made me very distressed, and my dad's credit card information was on this account.

Thank you.

 

Hi there,

for any refund related questions you will need to contact official Xbox Support, they are the only ones that can determine if a refund is possible or not. This is the link to the page with their phone number:

https://support.xbox.com/contact-us?isChatCallAvailable=false make sure the country in bottom left corner matches your location.

Since you don't know the source of the purchase, be sure to check your account for any unwanted activity:
Sign in to your Microsoft account

If there is anything that wasn't you then please follow the steps on this page:

https://support.xbox.com/my-account/security/compromised-account-solution

I hope Xbox Support is able to sort this issue for you.

Let us know the results

 

You have to check through a computer on your microsoft account if it has a credit card or Xbox. And take her away.

 

Hello,

You might like to read up on how to prevent unauthorized purchases from the Microsoft and Xbox stores: https://support.microsoft.com/help/4028531

You can request a refund here: https://support.xbox.com/forms/request-refund