Complaint/Support Request

This is going to be a long one, sorry. So lets get started.

• My account was suspended for 24 hours. Xbox enforcement reason given: "This account engaged in inappropriate communications
  

All that I am trying to figure out at this point is specifics.

Now something important to note is that I don't regularly use vulgar language and I'm nearly 100% certain I was suspended in error.

My first step in resolving this problem was to go to the enforcment.xbox.com website in order to gain more information. After a thorough search of the website and not finding any pertinent information I resorted to the worst, calling xbox support.

They told me to post on the enforcement.xbox.com forums and they will respond. After a quick look I found this
"Attention: Effective August 17, 2015, the forum is no longer used to address Xbox Live account suspension inquiries."
The last forum post was in September of 2015. Safe to assume they don't check this forum and it is not a reasonable way to go about finding any information.

They go on to say that any further action you wish to take can be accomplished through the "Case Review" option. However because my suspension was only 24hrs long they don't offer a Case Review option.

So I made the next logical decision and called xbox support
again. They told me that there is nothing they can do to help as the enforcement division is a different department without any way to call or contact them.

I now have learned nothing, spent about 30 minutes doing so and the service which I
pay for is suspended for reasons which they can't/won't tell me. This is ludicrous! If you are going to suspend something I pay
for I deserve to know specifics! I still don't believe I did anything wrong and Microsoft still hasn't presented any proof at all!

I called one more time and asked to speak with a supervisor. I believe I was not transferred to a supervisor as once I explained the situation to the individual I was talking to, he hung up on me. I called again. Again I was hung up on. I did not use any
profane language, I was calm, never once becoming aggressive but simply searching for answers.

At this point I'm appalled. I simply started this searching for an answer and have now been hung up on twice and been run around in circles multiple times. Now since I have at this point spent about
an hour and a half trying to figure this out for nothing and been treated incredibly rude I decided to ask for compensation. Once again I called, explained the situation, got transferred to a supervisor, and explained it all again. He said there was nothing
he could do for me. I told him because of everything that has happened up to this point, primarily the poor treatment, I would like to be compensated for my time and energy.

I asked to be transferred to the supervisors escalation department. I got hung up on.



So I'm past the point of caring about my account suspension, I want to be compensated for the incredibly poor treatment of myself by
YOUR customer service staff as well as the one and a half hours of my wasted time. Please make this right.

This is ridiculous. I find myself struggling to even write this post because I'm almost at a loss for words. But even if Microsoft never makes this right with me (which will most likely be the case)
this story needs to be told. I hope as many people as possible read this and something happens.
IT IS NOT OK TO TREAT YOUR CUSTOMERS LIKE THIS!



Thank you to everyone who took the time to read this post.



-Max Leutwyler

:)

 

invisible gamers

I have filed complaints, I request that a administrator contact me ASAP! Please.. I called support and they said to request an audience with an administrator thru the forum.....

 

Support service complaint

So an update to my situation. I called and called to get the issue resolved and after speaking with a manager was able to get an advance exchange set up for me at no cost to myself what so ever which is good because it is the right answer to keep a customer
happy when they received a bad console for a repair. How ever I contacted my local Microsoft stir and explained my whole situation that I was having with the support line and asked if they would be willing to do a one for one exchange so I can get back to
playing especially since I have pre ordered Titan fall and they had no problem with doing so. So today I will be driving about an hour to get my new xbox! I recommend if you have a Microsoft store nearby you should give them a call and see if they are willing
to work with your situation you might have. The MS Store was more willing to corporate and make me a happy MS customer and keep my service than the MS Support team in TX.