Complaint - Reputation/Feedback

Good Evening,

I have recently been maliciously reported and targeted by internet trolls whilst playing Call of Duty 4 Remastered which has now resulted in my gaming experience being affected. I now bear the AVOID ME status which means that due to my "low level reputation"
I am not able to join any online games barring other people who are also in my boat.

Before I get to my complaint its interesting to read on the Xbox Live website that in order to improve your reputation you need to play other random online games with players without receiving any further reports. I would love to
meet the guy who thought of this idea as quite clearly it is flawed. With a reputation of avoid me you cant play with other players thus making this advice completely unhelpful and useless.

Secondly, after being a customer for over nine years now, I expect good quality customer service with helpful information and a sympathetic attitude towards my issue. YET i encounter the complete opposite. The level of customer service I received is quite
frankly abysmal, I am told that there is no contact number OR email for anyone in the enforcement/reputation department & that appeals can only be made for bans that in excess of 24 hours. What about lesser issues, who do I speak to? Can someone please explain
to me how this is acceptable? I cant understand why a multi billion pound company has no form of complaints procedure.

If I have been accused of something or someone has reported me for "x" behavior I deserve to know how/why and the evidence provided to me AND a thorough investigation being conducted to find out the true cause. Just as you would if you were going to court.

So with that being said I would like someone to explain to me how you think it is acceptable to ban or penalize a PAYING customers account without providing (A) Any form of dispute procedure or a department to deal with queries. (B) Any Evidence to justify
the Ban/Penalization (C) No offer of investigation.

Lastly, before someone gives me a copy and pasted response of " We cant assist you on these forums for any enforcement issues" I would just like to make you aware that i was TOLD to come here and write on the forums
via the online chat. If at any point you do not believe me, please bring up the chat of my online discussion with "Hazel" (AS i know all chats are logged) so you will see for yourself.

NOW TO MY ACTUAL ISSUE:

Before I go on, I would just like to make it clear that I am not no angel on Xbox Live and would never claim to be. I have and always will trash talk on the occasional basis irrespective of the terms and condition set out by Microsoft. Whether Microsoft
like it or not, trash talking and cussing is a part of online gaming (I am not condoning it) but quite frankly it is. We ALL do it from time to time, anyone who says they dont is a liar. If i was to truly report all behavior deemed "offensive" by Microsoft
terms and conditions then I would be reporting people EVERY single game. I don't have the time to sit their reporting me all day long just because I am offended, if you don't like it don't play or mute them, simple.

ANYWAY...

On Thursday whilst playing Call of Duty with my friend we was targeted by a group of players (all in the same clan) who were consistently trolling & team killing me. Obviously like any person would, they would retaliate by the same means and also team kill
them back. We were then invited to the party and immediately overwhelmed with abuse. Obviously I left the party as I did not want to listen to it. (FYI I didn't report them, and obviously they invited me to the party because they wanted a reaction).

I then go to log on the next day to discover that my account now has a status of avoid me and that I can only match with other players who have the same reputation status as me. I go onto the enforcement web page and see that my account has been reported
several times for unsporting behavior and also CHEATING!?

LIKE CHEATING?! REALLY!?!! Of all things i get reported for cheating! I wouldn't even know how to cheat if i tried! I might have said the odd curse word or team killed but these were all retaliatory ! Like I have mentioned above, an investigation into these
invents will clearly show I was NOT the instigator. Quite clearly this guy and all his buddies decided they would all report me so my account would be penalized and guess what it worked.

I hope that someone from Microsoft will read this and take action especially after being a customer for around nine years now. I have never had any issues in the past with my account as my account history will quite clearly show this.

Could someone please kindly give me a contact number or email address so that someone can deal with this issue?

Thanks

Jack.

:)

 

Flawed Reputation System

Can someone tell me how feedback and complaints are reviewed and validated? It seems like anybody can file a complaint and ruin someone's reputation level regardless if it's true or false.

I know for a fact I received false feedback for unsupporting and cheating.

 

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Xbox Enforcement | Reputation