Complaint 2: So we are now on Day 11! Missing $25 Visa code

So are we trying to hit a new record or what’s going on, because it seems like you guys want to achieve “let’s se how long we can make him wait for his missing reward.” I’m dead serious I want to speak to someone in charge or a manger anybody I can get real
help because this is BS!! $25 visa code that I have not received yet at all, I payed 1000gems!!!! For a **** $25 code didn’t receive it in the mail so I figured I accidentally made a typo in my email so who would have guess it take 11+ Days to finally receive
it....

:)

 

Complaint! Missing $25 Visa card code I purchased.

Hello NukaColaRanger,

We have still not received an update on your issue at (Missing $25 email code from My VIP Vault). We're sorry to hear about
your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team.

 

Complaint! Missing $25 Visa card code I purchased.

So is it possible to speak to a manager or someone in charge I’m tired of having to wait for something so damn simple, and I’m fed up. I purchased a damn $25 Visa prepaid code for $1000 gems and might of accidentally had a typo in my email because I know
it’s been more than 2 damn days so I would of gotten it and I still haven’t received it so I have yet to receive any update about if I’m getting my code back, a refund or If i got screwed over because this is ridiculous!! it’s already been 6 days that I haven’t
heard anything good about I’ll probably get it or a update about there working on it! Also I’ve seen so many issues with other people that I’ve have yet to see them get helped at all and it’s not right this is crazy, it only seems like theirs only 2 people
helping the forums page!

 

Currently waiting on 56,000 points being deposited into my xbox live account.

Are support forums always this terrible with communication. This email says to come here and make a post and their working hours are

9-5 yet no one has revived a reply.

What is going on Microsoft?

 

32 000 points missing here, I keep bothering them for three months now and the only answer I get is a copy/paste of a FAQ that doesn't help at all and then they immediately lock the thread without me being able to even respond if they were helpful. I already
started a mourning process for those points.

 

Hello NukaColaRanger,

There is not yet a pending response from the Xbox Live Rewards MyVIP Vault team on the issue you previously escalated at Missing $25 email code from My VIP Vault.
As stated on that forum posting, once that team has completed their investigation, they will update that thread.