Compensation for FIFA 16 Glitch

How does this make sense? Primarilly I went to the live chat and they sent me here, so why would they send me here if you have no power? Other people have recieved refunds because this problem consists of misadvertising and I know I am entitled to a refund.
The packs are faulty and EA said to go to Microsoft for a refund and the FIFA Points are off your console and store.

Hey, pRo X PrEdEtOr! Sorry to see any issues with in-game items in FIFA 16. Anything having to do with refunds need to go through our phone or chat support. If you have already reached out to them, there is no further assistance we are able to provide. We
cannot provide refunds for any content here on the forums.

As this was an engineering glitch within the game, and not with the purchases, you will need to reach out to EA for further information. It appears, based on that link you've provided, they have already resolved this issue over a month ago. Because there
is no further issue with these packs, and because we do not control the in-game items, we will be unable to assist further here on the forums.

If you have any support issues we are able to assist with, we'll be more than happy to help you out in any new, detailed threads you create. Thanks for understanding!

Unfortunately phone/chat support have a habit of sending people here when they don't know what to do.

No one here has access to your account or billing info,only phone/chat support have that info & are the only ones who can issue refunds.

Could this be a glitch in the lag compensator coding?

Hey there Xwaleed10!

Just to clarify, when did you pre-order FiFA 16? Keep in mind, after you pre-order FIFA 16 it will take 7-10 days before you receive your EA access code. For more information check the FIFA
16 Pre-Order page. Thanks!