Compensation for faulty disc reader on XBOX ONE

Discus and support Compensation for faulty disc reader on XBOX ONE in XBoX on Consoles to solve the problem; For just over a week i have been very confused as to why all of my games required re-installation, and none of my disc's were being read/accepted. I... Discussion in 'XBoX on Consoles' started by Ozzi Schmid, Jan 9, 2014.

  1. Ozzi Schmid
    Ozzi Schmid Guest

    Compensation for faulty disc reader on XBOX ONE


    For just over a week i have been very confused as to why all of my games required re-installation, and none of my disc's were being read/accepted.

    I took my frustration to the xbox support website and was unable to find anything helpful, apart from a link to a request for console repair, that did not work for me.

    Today I decided to search the site again, and was able to find a link to talk to a Microsoft employee. He was very helpful and took me through my 3 options, one of them being to send a brand new console to me. This would also include a complimentary game
    for the problems that I've faced and the growing frustration and disappointment with my experience.

    Another option was to download a patch for the system that would also fix my issue, however this does not include a complimentary game. I find this to be very poor as the same issue is being resolved with the least amount of problems and trouble for both
    myself and Microsoft. I would appreciate it if I were to receive free games for my poor experience with Microsoft.

    :)
     
    Ozzi Schmid, Jan 9, 2014
    #1
  2. nhoelb
    nhoelb Guest
    my xbox wont read discs

    If other game discs are unreadable, then most likely it’s the optical disc reader that is faulty. This is not something that you can fix it yourself, better contact the dealer where you bought it from and check if it is still under warranty. It requires some replacement.
     
    nhoelb, Jan 9, 2014
    #2
  3. kimpanen
    kimpanen Guest
    Compensation for the troubles of the "noisy" Xbox one problems

    Hi,

    I was wondering if we who got the faulty Xbox one will get some kind of compensation for our troubles? I don´t consider that you replaced my faulty console as compensation, rather your obligation. But I am the one who had to drive to the store 2 times just
    to go home with 2 faulty consoles.

    Is this something you are working on?
     
    kimpanen, Jan 9, 2014
    #3
  4. Compensation for faulty disc reader on XBOX ONE

    Wrong forum... honestly the free game promotion started before any such patch existed--which is news to me that one exists--and was to compensate people for A.) Having to charge $500 to a credit card to have the replacement console shipped to them and B.)
    The fact that the console was broken on day one when no replacements were available in stores.
     
    VisageOfAnAngel, Jan 9, 2014
    #4
  5. Hey there

    Welcome to the forums

    .

    Please make a post within the correct forums, the link will take you to the Xbox One forums regarding this issue

    forums.xbox.com/.../4269.aspx

    .

    Regards
     
    Nathan Roberts (SunkNath), Oct 31, 2018
    #5
  6. Nathan Roberts (Sunk Win User

    Compensation for faulty disc reader on XBOX ONE

    Hey there

    Welcome to the forums

    .

    Please make a post within the correct forums, the link will take you to the Xbox One forums regarding this issue

    forums.xbox.com/.../4269.aspx

    .

    Regards
  7. VisageOfAnAngel Win User

    Compensation for faulty disc reader on XBOX ONE

    Wrong forum... honestly the free game promotion started before any such patch existed--which is news to me that one exists--and was to compensate people for A.) Having to charge $500 to a credit card to have the replacement console shipped to them and B.)
    The fact that the console was broken on day one when no replacements were available in stores.
  8. Nohra369 Win User

    My Xbox disc reader won’t work

    Yeah the same thing is happening to my mates xbox. Sounds like the disc reader is faulty. Needs to be repaired.
  9. DeadlPool Win User

    Battlefield 3: Campaign mode freezes on loading screen

    Common issues are:

    1) Using the wrong disc.

    2) Scratches or faulty disc.

    3) Faulty disc reader.

    Resoloutions:

    1) Insert the correct disc.

    2) Clean the disc or bring it back to the store.

    3) Check if other games work, if not contact Xbox about a replacement.
  10. DeadlPool Win User

    Battlefield 3: Campaign mode freezes on loading screen

    Common issues are:

    1) Using the wrong disc.

    2) Scratches or faulty disc.

    3) Faulty disc reader.

    Resoloutions:

    1) Insert the correct disc.

    2) Clean the disc or bring it back to the store.

    3) Check if other games work, if not contact Xbox about a replacement.
Thema:

Compensation for faulty disc reader on XBOX ONE

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