Compensation for faulty disc reader on XBOX ONE

Ozzi Schmid · Jan 9, 2014

For just over a week i have been very confused as to why all of my games required re-installation, and none of my disc's were being read/accepted.

I took my frustration to the xbox support website and was unable to find anything helpful, apart from a link to a request for console repair, that did not work for me.

Today I decided to search the site again, and was able to find a link to talk to a Microsoft employee. He was very helpful and took me through my 3 options, one of them being to send a brand new console to me. This would also include a complimentary game
for the problems that I've faced and the growing frustration and disappointment with my experience.

Another option was to download a patch for the system that would also fix my issue, however this does not include a complimentary game. I find this to be very poor as the same issue is being resolved with the least amount of problems and trouble for both
myself and Microsoft. I would appreciate it if I were to receive free games for my poor experience with Microsoft.

:)

nhoelb · Jan 9, 2014

my xbox wont read discs

If other game discs are unreadable, then most likely it’s the optical disc reader that is faulty. This is not something that you can fix it yourself, better contact the dealer where you bought it from and check if it is still under warranty. It requires some replacement.

kimpanen · Jan 9, 2014

Compensation for the troubles of the "noisy" Xbox one problems

Hi,

I was wondering if we who got the faulty Xbox one will get some kind of compensation for our troubles? I don´t consider that you replaced my faulty console as compensation, rather your obligation. But I am the one who had to drive to the store 2 times just
to go home with 2 faulty consoles.

Is this something you are working on?

VisageOfAnAngel · Jan 9, 2014

Wrong forum... honestly the free game promotion started before any such patch existed--which is news to me that one exists--and was to compensate people for A.) Having to charge $500 to a credit card to have the replacement console shipped to them and B.)
The fact that the console was broken on day one when no replacements were available in stores.

Nathan Roberts (SunkNath) · Oct 31, 2018

Hey there

Welcome to the forums

.

Please make a post within the correct forums, the link will take you to the Xbox One forums regarding this issue

forums.xbox.com/.../4269.aspx

.

Regards

Nathan Roberts (Sunk

Hey there

Welcome to the forums

.

Please make a post within the correct forums, the link will take you to the Xbox One forums regarding this issue

forums.xbox.com/.../4269.aspx

.

Regards

VisageOfAnAngel

Wrong forum... honestly the free game promotion started before any such patch existed--which is news to me that one exists--and was to compensate people for A.) Having to charge $500 to a credit card to have the replacement console shipped to them and B.)
The fact that the console was broken on day one when no replacements were available in stores.

Nohra369

Yeah the same thing is happening to my mates xbox. Sounds like the disc reader is faulty. Needs to be repaired.

DeadlPool

Common issues are:

1) Using the wrong disc.

2) Scratches or faulty disc.

3) Faulty disc reader.

Resoloutions:

1) Insert the correct disc.

2) Clean the disc or bring it back to the store.

3) Check if other games work, if not contact Xbox about a replacement.

DeadlPool

Common issues are:

1) Using the wrong disc.

2) Scratches or faulty disc.

3) Faulty disc reader.

Resoloutions:

1) Insert the correct disc.

2) Clean the disc or bring it back to the store.

3) Check if other games work, if not contact Xbox about a replacement.

Compensation for faulty disc reader on XBOX ONE