Compensation for Downtime?? The EXTREME amount of it!

Devlin85 · Mar 17, 2015

This has happened to me a lot, and a few other people on the forza forum. Usually coinciding with releases of big items, the network gets slow the sync gets stuck for one reason or another. I've heard several excuses from network cache to slow ping to changing
the system to power save mode. For some reason the profile gets locked and can't sync, cycling the system has worked in some cases, sometimes it will let you log into offline mode, sometimes I will have to leave the cable unplugged to do so, or cycle through
a few other games before trying to load into what I wanted to begin with. And then later after trying all these fixes the "Xbox Live Core Services" is usually listed as down and usually on both systems. I see "Social and Gaming" down with a bunch of logos
and no real info, plus a joke about how they are down on the status page I guess I stop reading. Hardy har harr, down again.. chuckle chuckle.. But the xbone is down alone more often for sure. I just don't get why it happens so often and still after a year.

Once services are restored and the ping times come back down, I have to go through more rounds of these diagnostics just because I was unfortunate enough to try an login during an outage.

Misses Quinzel · Nov 1, 2018

Hey there, Outlier! Thanks for the extra information. Services are currently up and running right now, so if you could provide the information that I requested in my post above, we can work on getting to the bottom of what you're running into.

I look forward to working with you to solve this issue!

Devlin85

like right now.. trying to sync up again.. 10 minutes and I'm at 50%.. I guess it's sunday and it's busy but 400+ms latency to xbox/microsoft.com on xbone network test!?!? it actually times out or gets host unreachable pinging from my pc... same pc: google
= 16ms, and even bing which is owned by microsoft = 16ms.....

no reported outage, just so slow you can't use it! Maybe it'll get to 100% this time.. maybe...

Devlin85

"Social Gaming" features goes down weekly on the xbox one network, 12 hours plus.. there's no arguing that. GTA 5's servers had other issues and that probably caused the issue for the xbox network this week, people constantly trying to reload the game, ddos
attacking the network with requests, but that's just the excuse for this week.. the system has been out for nearly a year and a half, this shouldn't still be happening.

And once again: SOCIAL GAMING DOWN MEANS = NO GAMES THAT REQUIRE ONLINE FEATURES LIKE FORZA HORIZON 2 ARE PLAYABLE. And of course any with multiplier features are gone too.. so not just 1 game (i was giving forza horizon 2 as an example)........ And sure
I COULD search for a game that doesn't require any online features and completely unplug from the network so it WILL load the game, but that's not the point is it?? That sounds pretty DOWN to me.. The 360's xbl network is MUCH more stable, but i'm not talking
about that..

Daft Badger

Xbox live was down for about 5 hours on xmas day.It's not been down since.

If a certain games servers are down then that's down to the games developers,not Microsoft.

When the heists were released for GTA V this week the games servers were down on all platforms,including Sony's consoles,that is not a Microsoft issue,it's a developers issue.

As per the terms & conditions you are not entitled to any sort of refund/compensation anyway.

nVo Fusion

Well to begin, I believe that when you subscribed to a Gold Membership, you acknowledge that there will be downtime, and certain newer systems will have some bugs both locally and on the network. I also don't think they are going to give out free Gold time
anytime soon, as they could lose a lot of money.

You can usually check
this page for updates on what services are down, how they are down, and you can also have a notification sent via sms or phone call to you when a service you are monitoring starts functioning normally again.

The page above is pretty reliable, from my experience, but I feel service downtime may not be entirely the cause of this problem. I know you don't feel your connection is at fault, but I'd like you to run a test an reply with the results so I can help you
further, if what I post here isn't enough. The Ookla Speedtest site is safe, and I use it all the time without fault. Can you tell me your ping to the nearest server?

Also, if you can still play online but it won't sync (ex. Playing GTA Online and getting messages saying "GTA failed to sync with Social Club"), that is not an Xbox Live/Xbox One issue, but it is an issue with the game's servers.

Devlin85

16ms lag.. if that.. every week there is an outage usually lasting at least 12 hours.. any game that requires online features like forza horizon 2 which NEEDS other players times to even race, the game just stops.. and that's just the outages I notice, it
is definitely more..

Compensation for Downtime?? The EXTREME amount of it!