como pedir un reembolso que no me lo quieren dar[Translation-how to ask for a refund that...

Gracias por responderme,pero ya llene ese formulario y la respuesta fue que no me lo daban porque ya yo había recibido un reembolso anteriormente y no es así, a mi nunca me han dado un reembolso,, no se si habrá otra manera de pedir ese reembolso?

[translation-Thank you for answering me, but already fill out that form and the response was that I was not given it because I had received a refund before and I have never been given a refund, I do not know if there will be another way to ask for
that refund?]

Hi Yoendrys,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request. This is from the digital refund terms:

All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content type in determining refund
eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product.

If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Hola yoendrys

Por favor, visita la siguiente direccion:

https://support.microsoft.com/es-mx...re-returning-items-bought-for-exchange-refund

Aqui podras encontrar la informacion necesaria para proceder con el reembolso en caso de que esto se aplicable, ya que existen situacione sque podrian impedir el reembolso del producto comprado.

[translation-Hello yoendrys

Please visit the following address:

https://support.microsoft.com/es-mx/help/10558/microsoft-store-returning-items-bought-for-exchange-refund

Here you can find the necessary information to proceed with the refund in case this is applicable, since there are situations that could prevent the refund of the purchased product.]

veo el pago, y aparece como pendiente pero no pude encontrar como pedir un reembolso de la compra

[Translation - I see the payment, and it appears as pending but I could not find how to request a refund of the purchase]

Infelizmente você tem que usar o recurso de reembolso pedido como não podemos emiti-los a partir daqui. Também você pode ter que pedir que uma pessoa de suporte local chamá-lo

------

[Mod Translation - Unfortunately you have to use the requested refund feature as we cannot issue them from here. Also you may have to ask a local support person to call you]