Community suspension

user1234554321 · Dec 11, 2015

So... Someone sent me a message on Xbox live saying I hope you get cancer just leave because I was away for minute on black ops 3 and wasn't playing, I replied back saying how sad, he then said **** and leave, I said I will do the what f I want to do. I
get suspended and he doesn't how is that right?

:)

Matthew Butler · Dec 11, 2015

Unable to Speak After Communication Suspension

I have recently been suspended for communication. However my suspension has been lifted, I am able to send messages and hear my friends again. The problem is that my friends or anybody can still not hear me. It has been almost three weeks and the problem still consists. If anybody knows any solutions to this I would appreciate it very much.

TswaggerT · Dec 11, 2015

Suspension/Ban

This thread is to bring much needed attention to the suspensions and bans. While I could write a book on this, keep it simple, or try. You have your player feedback. Good/needs work ect.. Reality is, people have no clue, with the exception of "complaints" what their being suspended/banned for, till persons submits case review. Then after review, persons has no clue why they are suspended till after, is this a fair process? By then, the "oh, I had an ignorant moment" strikes.. Then it's too late to appeal or make a case. Already done. I hope, with the backing of others, think their needs to be further review of policy. Their are the repeat offenders, keep them honest. Then you have the first time offenders that get 2 week suspensions, again without knowing why until case review is done, many see this as unfair.. Then it shows, you can still play multi player but communication restricted- I find this a false statement considering, temp suspensions- your unable to play multiplayer. What about those that understand and take ownership? 2 weeks on first suspension? Harsh considering kids that curse others on their parents account..? Yet, the one that defendes themselves, suspended, understand 24 but 2 weeks, first offense? Shouldn't there be an objective perspective/judgement also explaining discpline opposed to the current..? I'm all for making a safer community but what's the harm in looking @ the repeat offenders vs first time!? Gamers should always respect others! Parents should monitor. Keeps hard working Xbox live workers from having to deal with hot heads.

_vandit · Dec 12, 2015

The best way to deal with such messages is to not reply, to completely ignore them.

As for the suspension, you'll need to post here...
forums.xbox.com/.../4276.aspx

UltimateJessica · Dec 12, 2015

The way to get the Enforcement Team to review a case is to go to
enforcement.xbox.com/.../HowTo and follow the instruction for Case Review.

Daft Badger · Dec 12, 2015

Follow the advice Jessica has posted.

The forum vandit73 linked are not used anymore & haven't been since August.

_vandit · Dec 13, 2015

I apologies for that, sorry.

AlexmcIntyreWS · Dec 14, 2015

Best thing is rise above it!! Never argue with an idiot they will only bring you down to their level!! You should have just ignored and sent them straight to Xbox complaint!! Yes its unfair unless you still have his messages as proof don't think you will
be able to do anything but take it as lesson learned!!

kaw203 · Oct 31, 2018

never reply just block them

Dadwhite

You need to go to the enforcement site https://enforcement.xbox.com and you can find out more details about your suspension. You can also find the code of conduct at the same site that you can review as this is an agreement that you agreed to when you signed
up for xbox live and everything you say and do is governed by this agreement. Remember xbox live is considered a rate E for everyone service and all communications need to at that level. Rule of thumb, if it's not appropriate to say in front of 2 year old
then it's not appropriate to say on xbox live.

If you feel that what you find on the enforcement site is not accurate, you can file a case review. the instructions are on the same site under how to.. But before you file the case review you will be quizzed on the code of conduct and you must pass the
quiz or you will have to wait 24 hours before you can file again.

Castellus Zemi

It can take a day or so for what he was reported for to be reviewed. So 10/12/2017 at 2:03pm is when the enforcement team issued the suspension. Not when he was reported.

you can file to have your case reviewed by the enforcement team. That way they can hear your side of the story. If you are interested in doing this Here is how to do it.

You will need to go to https://enforcement.xbox.com/en-US sign in and click the orange hammer in the top left of the site.This will take you to your enforcement history page. Find the current enforcement effecting
your account. Next to it on the right you should see a link that say submit a case review. Click on that and follow the prompts.

In case the instructions are a bit confusion, here is a link to a video showing you how to file a case review as well.

How to file a Case review: https://www.youtube.com/watch?v=yw9TS59yUDQ&t=13s

Hope this Helps, Happy Gaming!!!

Smwutches

You can try submitting a case review at
http://enforcement.xbox.com but it probably won't be lifted early. Keep in mind that it's actually a violation of the code of conduct to share accounts and you are responsible for everything that happens on your account even if you're not using it.

Daft Badger

You'll still be able to play your games online but won't be able to access anything communication related.

You can look here
enforcement.xbox.com/.../HowTo & it will give you details of what you can & can't do while suspended for comms.

x24hrs2livex

You need to post in this forum for a response
forums.xbox.com/.../4276.aspx

Community suspension