Communications suspension

I’m here to log a complaint. A player sent me a message of slang profanity and I responded accordingly. He reported me so I’m suspended for a day from communications. How am I suspended when I was initially harrassed? On top of that after going through two
means of support I’m told that I cannot get the case reviewed until after the suspension. Only way I can get a response in the topic isn’t to post on this forum then the rep I was speaking with rudely ended the chat when I wasn’t done with my concerns and
did barely anything at all to help.

:)

 

Cant hear anyone in game and party

Communications Suspensions
Communication suspensions are imposed due to inappropriate conduct during communication activities on Xbox Live. This suspension blocks an account from accessing any communication features on Xbox Live, including text messages, voice messages, video communications,
Skype on Xbox One, in-game chat, and party chat. Communications suspensions are issued for a specified temporary duration, often of 1, 7, or 14 days.

During a communications suspension the account may continue to access the Xbox Live service, including online multiplayer. At the conclusion of the suspension all communication functionality will be automatically restored.

 

Communication suspension question

Communications Suspensions
Communication suspensions are imposed due to inappropriate conduct during communication activities on Xbox Live. This suspension blocks an account from accessing any communication features on Xbox Live, including text messages, voice
messages, video communications, Skype on Xbox One, in-game chat, and party chat. Communications suspensions are issued for a specified temporary duration, often of 1, 7, or 14 days.

During a communications suspension the account may continue to access the Xbox Live service, including online multiplayer. At the conclusion of the suspension all communication functionality will be automatically restored.

 

This has been highly frustraing and I have doubts on Xbox’s supports ability to address and help my suspension. Granted, a 24 suspension is not a huge deal but the principle that I can get a paying customer of over 10 years can get harrassed by someone and
cannot respond with getting suspended then cannot get it reviewed or get any help from xbox help. If I’m not helped by the time I go and come from work today I with not be renewing my membership this coming month. I’m highly dissapointed I’m Xbox and Microsoft
right now.

 

If someone harasses you online just report that person or block him. Retaliating counts as harassment and will be subject to enforcement acts.

24 hrs suspensions can't be reviewed since there is not enough time so my suggestion to you is to read the Code of Conduct and respect it in order to avoid future suspensions.

 

If you reported that person that harass you first instead of responding, he would get banned not you. But that is not what happen so what we can do is learn from this and be the better men next time.

 

You are held to the same standard as everyone else. You violate the code of conduct you will get the same repercussions as anyone else who violates the code of conduct.

Xbox Support does not have anything to do with enforcement.

The enforcement team does not use the forums.

If you encounter Conduct or Content that violates the Microsoft Code of Conduct,
don’t retaliate with prohibited Conduct or Content. Instead, you can:

• File a complaint (See
  here for Xbox One,
  here for Xbox on Windows, and
  here for Xbox 360)
• Give offending player(s) negative feedback (see
  here)
• Mute offending player(s) (See
  here for Xbox One,
  here for Xbox on Windows, and
  here for Xbox 360)
• Use the Block Communications feature (See
  here for Xbox One,
  here for Xbox on Windows, and
  here for Xbox 360)
• Use the Avoid This Player feature (See
  here)

https://enforcement.xbox.com/en-US/home/codeofconduct