Communication trouble shooting

Hi PinkGod1,

Thank you for coming to the forums today. I'd be happy to help you.

Can you further explain what happens when you try to send a message and it doesn't let you? Does it just say it can't send messages at this time? Does it say anything about Xbox Live privacy settings?

For basic troubleshooting go ahead and do a
hard reset and power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and
turn on the Xbox.

For testing purposes can you try sending a message on the Xbox app for either mobile or Windows 10 and also on account.xbox.com?

Let us know so we ca further assist you!

Do you have your Xbox Live privacy settings set to communicate outside of Xbox Live?

Hi!

First, try to uninstall the game and reinstall it from a physical disc. If it doesn't work, try to clear the cache by holding down the power button for 10 secs and try again.

Probably you had activated the gamepass (subsequently expired) and some corrupt data in the cache or on the profile can cause conflicts.

If it still doesn't work, try to delete your profile from the console and re-download it again.

Hi,

If you downloaded the game first of gamepass you need to reinstall it again from the disc your progress won't be lost

Yes the xbox answer 101 restart your machine. That does not always work however please try that first. THis could be for many reasons. First has it just happened or is this a one time occurence? Make sure xbox live status is working and there are no issues
in your case at that particular time.