Communication ban lifted. Still can't communicate.

So my ban was lifted but I still can't send messages or talk in party. Yes I've redownload my account. Any help would be great thank you

:)

 

I'm having issues with communications

My Communication ban was lifted but I still cannot communicate with friends or anybody. I also went to my enforcement history and to verify that the ban was lifted. I cannot apply for a case review either. I was hit with a communication ban and then two
days later a harassment ban which didn't allow me to play multiplayer. Both bans show they have been lifted. I can finally play multiplayer but still cannot communicate which is weird since I received the communication ban first. Communication ban was set
to be lifted 7/11/17 at 5:30pm. The harassment ban was successfully lifted on 7/12/17 9:06 pm. I've tried everything and also called support. The instructed me that this was was my best bet to solve my problem since the enforcement team doesn't have a direct
line of contact. CAN SOMEBODY PLEASE HELP ME!!! I play games that involve extreme teamwork and communication!

 

Because of my past behavior...

I received two bans last month. First ban I received was a communication ban. Two days later I received a harassment ban which took all my multiplayer privileges away. Communication ban was scheduled to be lifted on 07/11/2017 and the harassment ban was
scheduled to be lifted the very next day on 07/12/2017. It Is now 07/18/2017 my multiplayer was lifted but communication ban is still intact. In my enforcement history it shows no active ban but the little judge gavel or (Thor's hammer icon) like I like to
call it is still yellow. Ive called support, ive deleted my account and did the hard power reset and nothing. I was a victim of kids abusing the report feature. Just wanna be able to communicate again!