Communication Ban from friend messing around

You can try submitting a case review at http://enforcement.xbox.com

i also got banned for communications as me and my friends were messing around and one of them reported my profile picture which i changed immedialey however i am live banned as well as com banned which i dont understand as i was not cheating on games or
doing anything bad on games i was playing and that happened without warning about a day after the original ban

Hello

One report does not get you banned

Will I get banned just because I received complaints?
No. A common misconception is that a certain number of reports will result in an automatic suspension. According to the myth, even if you haven’t done anything wrong someone can get you suspended by encouraging players to file many complaints. This is completely
untrue.

XBLPET investigates complaints and takes each report into consideration when making an enforcement decision, but a certain volume or frequency of complaints doesn’t guarantee a suspension. We take an evidence-based approach to enforcement and take numerous
factors into account when considering issuing a suspension. The context around the content or activity is particularly essential and drives our decision-making process. Simply put, there is no magic formula that instantly results in a suspension.

Despite what some may claim, XBLPET will never ever ban anyone “for no reason”. Suspensions
always occur as a result of a specific Code of Conduct violation.

Source

Also support agents can't unban you only Enforcement, you'll have to wait it out. You might be able to report a case review but I doubt it'll work for a short term ban like communications.

Case review info and how to

Hi,

The Enforcement site is the only way to communicate with the concerned team and no one will be able to help you here, furthermore no matter if one of your friends was messing around using your profile as you are the owner and responsible of your profile.

This particular activity seems to be recently getting a lot of more attention, so for everyone's benefit please continue to pass this around. Rude and offensive even just a "little" has the potential to get you issued a ban for breaking Microsoft's ToS.
Friends who jokingly report things or report offensive behavior can get anyone banned. There is no distinction made. So understand if you put something that is reportable ANYONE has the opportunity to get your account banned whether they are your friends
even. And as for being a friend, don't jokingly report your buddy for something unless you do really mean it, because you can serve him a nice ban just for messing around.