Common issue with Xbox One controller (Left stick going upwards)

I got the same issue with BOTH my controllers, and Microsoft dared to ask me 60$ each to replace them, which is the same cost in every store I can go to! This is pretty shameful as I've been a loyal Microsoft client for years, and I would totally accept
my responsibility by paying if I broke them, but in this case there is clearly a defect that MUST be fixed by Microsoft by replacing them for free!

However, the controller which is less than 2 years old with reasonable and standard use has failed. the durability of this product is in question, under UK law under section 14 of the Sales of Goods Act 1979 goods must be of reasonable quality, durable and
fit for its purpose. Durability appears to be a problem, given that its intended use of this product for sale by Microsoft or that a defect in design that has not held up with correct use has lead to a malfunction. Under this law, goods must demonstrate durability
for up to 6 - 10 years. So I would like to know how I can resolve this problem and either have the controller repaired or replaced without having to resort to any court/legal action, as I'm finding it difficult to get any answer from support team or have anyone
escalate the matter with another team to resolve the matter. Can someone please provide help with this matter other than, it's not in warranty.

:)

 

Xbox One Controller, left stick faulting!!!

I have two controllers BOTH with drift issues. The one left thumb-stick drifts upwards and the other one has a right thumb-stick drift issue that drifts upward.

Like what the heck am I suppose to do. #SMH

 

Left thumbstick is glitched/broken

Hi, my left thumbstick is messed up. It seems like it's always pushing upwards, which is problematic when playing games, and pretty awful when trying to navigate menu's. When I move the stick down to counteract this issue, it is okay for maybe 5 seconds
before the stick begins to malfunction again. Is this a common issue? Is my controller eligible for replacement under warrenty? I have a day one controller, can I get it fixed, or will my replacement also have the Day One logo on it?

Thanks, Harley

 

Hey there Walidouu!

I am truly sorry to hear about the controller drift issue and I can definitely understand how frustrating this could be. As support previously stated, If you are continuing to experiencing the issue, you will need to have your controller replaced. I know
that this may not seem ideal, but having your controller replaced would be the next course of action if the issue persists. You can request a replacement through our Online Service center. If you
run into any issues requesting a replacement, you can reach out to phone support for further assistance from our Contact Us page. Once again, I am sorry to hear about the issue and any inconveniences this may
have caused.