Comment: I have paid for an order of coins and they have not been credited to my account...

Hello Carol

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

Refunding digital purchases is a very simple process but it is a self-guided one.

To request a refund, you will need to use the link below to get started.

https://support.xbox.com/en-CA/help/subscriptio...

NOTE: If the purchase was recently made, the refund option will not appear until 24 hours have passed from the time the purchase was made.

It can take up to 72 hours to receive a decision but usually a lot sooner than that.

In the event that a refund is approved:

Once a refund is approved, you'll be notified via email, and the funds will reach your bank within 3-5 business days (depending on your bank)

In the event that a refund is denied:

There are many scenarios Xbox takes into consideration before they deny a refund including but not limited to Game-Play time.

If you choose to appeal the decision, you will need to copy the reference number you get in the response email and post that in the subject field, and respond to that email to appeal the decision.

8:00pm- nothing just me getting put into pred lobbies at Diamond IV

Is there like something wrong with the servers or am I been scammed because it has been over 24 hours now and I haven't gotten my coins and I can't get a refund I have tried everything instructed and I haven't been given what I paid for I am sure you can see my order history and see I can show a screenshot of my account with no coins on it and a clearly unpurchased battle pass. So, what is it going to take for me to get my Apex Coins. that seemingly just disappeared.

I am sorry but I feel as if this is going to continue, it would best benefit me to stop wasting money all together. I could see there were others like me on the review section of the 1,000 Apex Coins in Microsoft store that they too didn't receive their coins.

Honestly, I should just get my coins or a refund because this is unjust.

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If you pre-ordered with a credit/debit card, then there won't be a refund, as you do not get charged for pre-orders until around 10 days before release of the game/DLC. If you pre-ordered with Microsoft credit, then you are charged straight away. You would have been refunded back in your Microsoft account if you paid with that.

Thanks for reporting this, and sorry for the problem. This may be an error that we already fixed, and is only affecting older versions of the game. Can you please check to see if there is an update for your version of the game? Here's how:

Go to the Windows 8 start screen by pressing the windows key on your keyboard, or pressing the windows button on your tablet.

Tap the green Store tile. If you can't find it, you can type the word "Store" on your keyboard to bring it up.

In the Store, tap the green text in the upper-right corner that says "Updates". This appears whenever any of your apps have updates available. If you don't see it there, all of your apps (including this one) are already up-to-date.

On the App updates screen, tap "install" at the bottom to install all of your available updates. If the game appears in the list, then there is an update for the game available, and you'll need to tap this game's update listing to get it.

We also have an update planned for mid-February to address some new issues, so keep an eye out for that update too. Thanks for playing!

The same thing happened to me.

I also tried to re-play the daily challenges which show o/5, but when I clicked on the individual games it showed: credits given. I lost a silver medal with all the coins. However, this month is showing all the right results, including my Bronze medal.
Am just wondering if it all disappears once I get to the silver medal.