Collections disappeared and screen freezes

Discus and support Collections disappeared and screen freezes in XBoX Games and Apps to solve the problem; Parts of my screen were freezing so I uninstalled and reinstalled. All my collections disappeared and the screen still freezes.... Discussion in 'XBoX Games and Apps' started by BettyHutchinson Segal, May 24, 2018.

  1. Collections disappeared and screen freezes


    Parts of my screen were freezing so I uninstalled and reinstalled. All my collections disappeared and the screen still freezes.

    :)
     
    BettyHutchinson Segal, May 24, 2018
    #1
  2. GermanGirl67
    GermanGirl67 Guest
    Collections disappeared

    Most of my collections have disappeared...I would not care if the completed collections had disappeared, but I am left with only 5 collections and 3 of them were the free downloads I really don't care about. UNHAPPY!
     
    GermanGirl67, May 24, 2018
    #2
  3. agneta46
    agneta46 Guest
    medals lost

    All my medals disappeared from Microsoft Solitaire Collection
     
    agneta46, May 24, 2018
    #3
  4. TwiggyChimera77 Win User

    My Xbox One X crashes and shuts down during the games

    Hello again! The problem was already solved. Assassins Creed: The Ezio Collection has some problems that Ubisoft has not solved. Assassins Creed: Revelations, one of the games in the collection, is broken. The game simply freezes my screen and turns off
    the console.
  5. JacobKimbel Win User

    Xbox troubleshooting

    Xbox one series s, it is not part of the insider program, the screen reads: preparing console, it loads up to 61% and freezes on 61%. No other devices. And my xbox was taking basically 12 years to boot up this morning and so I did a power reset and that didn't work and a couple times the green xbox one screen would pop up and 5 minutes later disappear to a black screen.
  6. melanie brown2 Win User

    Start screen on Solitaire collection freezes

    no problem fingers crossed its not long until they fix the issue
  7. SteveSGO Win User

    Start screen on Solitaire collection freezes

    Hi Mel

    Thanks for your reply.

    I can’t seem to uninstall Microsoft Store, so will wait and see what Microsoft come up with.

    Thanks

    Steve
  8. melanie brown2 Win User

    Start screen on Solitaire collection freezes

    hi. im mel and im an independent advisor. there is a bug with the solitaire games since the last update. the only solution that has worked for someone so far is uninstalling microsoft store, then reinstalling it and downloading the games again. if this doesnt work then at the moment its a case of waiting til microsoft release a fix for it.
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Collections disappeared and screen freezes

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