Cold war telling me to repurchase we own hard copy

trina1704 · Jul 18, 2021

Hi All,

My 13 year old son got cold war for Christmas and has played it multiple times,

After the season 4 update he could no longer play.... Everytime we try and play the came it comes up to "purchase" despite already owning it.

We have the disc and have tried uninstalling and restalling no luck.

Any help would be appreciated he's devastated he can't play.

:)

XBF Mohammed C

Try to remove the profile account, then turn off the console and remove the power cord; wait for 1 to 2 minutes before plugging it back in and turn on the console and sign in!

If the issue persists, I would strongly suggest trying the troubleshooting steps below:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear

Then select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If the issue persists, try to reset the console while keeping games & apps.

Astral Reckless

Yup same and i'm on new gen too

JosefLBohorquez

Hi, I'm glad to hear that finally you are able to play as usual!
Take care and happy gaming notyaD

JosefLBohorquez

Hi, from your side everything looks good.
Let me know how it goes once you reinstall the game.
**By the way, do it directly from your library / owned games

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this NOTYAD

Yes, please try reinstalling the game to see if that does the trick
Also, In your order history the order status is completed. Right?
If you don't mind attach the screenshot (don't forget to hide personal info)

Cold war telling me to repurchase we own hard copy