Cold War stuck on press a to start

Hello there @Princessbus2100, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the game situation, but I want you not to worry about it because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I
would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

First, make sure that the account that owns the game is set as Home Xbox on the console that you're using. For the instructions, you can check this link: https://support.xbox.com/en-US/help/hardware-ne...

Once confirmed that it is set as Home Xbox please highlight the game Cold War In your games list, press the Menu button on your controller, and then select Manage game & add-ons, from there please click the game icon and click "Install All". It will install all the packs that we have missed in that way we can finally play the game without asking to re-purchase it.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

It means that you don’t have an Xbox Live Gold subscription which is needed to play an online multiplayer game.

If you're stuck in the green screen, after rebooting from a stuck preview update, try a cold reboot. Press the Xbox logo, so the Xbox switches off, then switch off power supply. Leave it for a few minutes, then start it up. It worked for me, but stayed on
the green screen for about 10 minutes before finally starting proper. Hope that helps.

got it working on preview build one s. Did 2 hard resets. Worked on 2nd. Still doesn't work on day 1 box. Both systems are preview alpha builds. Try full (hard) resetting a few times if you are stuck on Press A to Start screen.