Cold War New Gen Upgrade

Hello, according to your explanation I believe that you will need first to check your account's orders history to make sure that the game was purchased successfully on the account that you are signed in with. If you find that the game was purchased successfully, then you will need to do some troubleshooting steps on your device; try to power cycle the console, remove/re-add you account.

If this does not resolve your issue, please try conatcting our Xbox Live Support Xbox Support for further assistance.

https://www.microsoft.com/en-au/store/p/call-of-duty-black-ops-cold-war-cross-gen-bundle-u/9mxpqc207hnm/0010

This is the product that is the upgrade from Xbox one Cold War to series x version

Hi,

You have to pick up from the store the cross-gen edition and it will cost you the difference between the standard and the cross-gen version (around 10 bucks) :

How to upgrade Cold War from Xbox One to Xbox Series X/S

From what I can tell, to access the Series X version of the game, you need the Cross-Gen bundle...once you buy that, you should then be able to download and install the Series X version. Without the cross-gen bundle it will, presumably, just install the XB1 version

From the Store page:

"For digital owners of the Call of Duty®: Black Ops Cold War Standard Edition, this upgrade will unlock the Call of Duty®: Black Ops Cold War Cross-Gen Bundle, giving access to the Xbox Series X|S version of the game. After upgrade purchase, search in the Xbox store for the Call of Duty®: Black Ops Cold War - Cross-Gen Bundle to install the Xbox Series X|S version of the game."

Hi, it looks like i was charged full price again for the cross gen bundle, how do I fix this?